Socially Progressive and Fiscally Pragmatic

By:Emily Haggstrom Issue: Collaborative Leadership Section: Goverment

New York City Mayor Michael Bloomberg Rejuvenated America’s City and Redefined the Term Politician

Bloomberg With an estimated net worth of $17.5 billion, an extremely productive political career, and a heart for philanthropy, Michael Bloomberg is an all American hero. The entrepreneurial business mogul and three-term Democratic mayor turned Republican turned Independent, has single-handedly changed the face of New York City in the aftermath of 9/11 and during years of the most crippling economic times to hit the United States since the Great Depression. The iconic figure spoke with ICOSA about business, politics, philanthropy and why his “bullpen” approach to life helps foster collaboration.
ICOSA: Not without opposition, you balanced the budget and turned the New York City's deficit into a surplus. How was this possible and what motivated you to take on this endeavor? With whom did you work with collaboratively to accomplish this huge feat?

Bloomberg: We’ve adopted an on-time and balanced budget every year I’ve been in office. Last year, we closed a $5 billion budget gap with no tax increases, because we cut spending nine different times since the first signs of the national economic downturn in 2007, and because during the good years, we ran surpluses and saved them.

To me, this was just smart fiscal management. Too often governments forget that the good times don’t last forever, and so they don’t save for the future. We were determined not to make that mistake. John F. Kennedy said "The time to fix the roof is when the sun is shining," and that’s the approach we took.
ICOSA: It seems that governments across the country seem to cling to their fiefdoms. How has designing a decentralized management system within the mayoral office created collaboration and increased results with city managers?

Bloomberg: I’ve always thought you should hire creative, talented people and give them a long leash to be innovative. Talented people want to be able to put their talents to use. If you don’t give them that chance, why would they come work for you?

That doesn’t mean I agree with every idea my team comes up with, but by expecting them to challenge the conventional wisdom and holding them accountable for results, we’ve been able to accomplish far more than if I tried to micro-manage every initiative.

One important way that we’ve fostered collaboration and open communication has been by turning offices into conference rooms and having everyone sit in an open room—we call it the bullpen. No walls, no gatekeepers. Anyone can walk up to anyone at anytime and ask a question. That kind of openness not only promotes collaboration, it builds trust. No one is hiding behind closed doors.
ICOSA: You’re a well documented philanthropist, and you’ve been quoted as wanting to leave a legacy in public education and poverty reduction. How can education, government, and business work together to see your legacy through?

Bloomberg: Since government cannot always spend taxpayer dollars on experimental and unproven ideas, public-private partnerships are essential to driving innovation in government. And in these tough times, public-private partnerships are especially critical, because government cannot do it alone.

In New York City, we’ve used public-private partnerships to help launch a principal training academy, anti-poverty initiatives, domestic violence services, public art installations, environmental programs – like our effort to plant one million trees by 2017. And the list goes on.


ICOSA: What made you become a devoted public servant rather than solely continuing forward in Bloomberg, L.P. and other business ventures?

Bloomberg: The idea of serving your neighbors is something that I’ve carried with me since I was a kid in the Eagle Scouts. Years later, when I was starting out on Wall Street, a friend and I opened up a small after-school program where kids could get help with their homework. We’d head up there in the evening, tutoring any kid who walked through the door. At my company, we started a program to make it possible for each and every employee to volunteer in any way they chose. And I ran for mayor because I believed that I could make a difference and leave my daughters a better city.
ICOSA: You’ve made several significant changes during your time as mayor. What has been the most memorable or most rewarding change?

Bloomberg: It’s hard to name one. But I first ran for mayor, promising to dismantle the dysfunctional old board of education and turn around a broken school system. We’ve done that. Our students have made enormous progress—graduation rates are up 27 percent. Knowing that so many more students are getting a first-rate education and learning the skills they need to pursue their dreams is a reward that’s tough to beat.

We still have a long way to go, but we’re making real progress and we’re not letting up for a second.
ICOSA: What is it that has made you successful in business and has continued to make you successful in politics?

Bloomberg: A lot of hard work – and even more luck. But also, a determination to make decisions based on data – because if you can’t measure it, you can’t manage it. In addition, there is a willingness to try new things and look for innovative new ways of approaching old problems. I believe very strongly that no matter what you do or how well you do it, there is always room for improvement.
ICOSA: As a symptom of the down economy, many nonprofits find it hard to continue to extend grants and programs. As one of the biggest individual donors in America, how important do you think it is that America’s nonprofits continue to succeed and benefit their communities? How do you propose giving throughout your community?

Bloomberg: Nonprofits provide enormously valuable services to local communities, and many of them rely on volunteers. We launched NYC Service to create more opportunities for New Yorkers to volunteer and to direct their energies to nonprofits serving high-need people and high-priority areas. Everybody has something to give – whether it’s their time, talents or financial support.
ICOSA: How has the development of the Five Borough Economic Opportunity Plan helped the City of New York?

Bloomberg: We created the Five Borough Economic Opportunity Plan in response to the national economic downturn, and we designed it to maximize job retention in the short-term and job growth in the long-term. New York, like everywhere else, has certainly felt the effects of the national recession. But the impact has been far less severe than in most other places. In fact, New York City has been responsible for one in 10 new jobs created throughout the entire country over the past year.

We’re recovering more quickly than other cities, in part, because we’ve made investments to attract and strengthen a diverse group of industries and, also, it’s important to note, because of continued immigration. Immigrants help create jobs; that’s why cities with the largest increase in immigrant workers have had the fastest economic growth. One of the best things that Congress could do to strengthen the national economy would be to fix our broken immigration system. That means both securing our borders, while also ensuring that more of the world’s best and brightest and hardest-working can come here to start companies, create jobs, and expand our tax base.

The Best is Yet To Come

By:Maria Luna and Jan Mazotti Issue: Collaborative Leadership Section:Goverment

Leadership at the Peace Corps

The Peace Corps is more relevant today than ever in a globalizing world. They continue to address global needs in education, health and HIV/AIDS, business development, environment, agriculture, and youth development. Peace Corps provides services to regions in Africa, Latin America, Eastern Europe, Asia, the Middle East, Pacific Islands, and the Caribbean. Deputy Director, Carrie Hessler-Radelet, who herself was a volunteer in Western Samoa from 1981-1983, and Kelly McCormack (Guatemala, 2007-2009), public affairs specialist for Peace Corps, took time to talk to ICOSA about the collaborative leadership models at the organization.
ICOSA: Discuss some of the collaborative relationships the Peace Corps has with others globally in academics, government, nonprofits, etc. What are the benefits and what are the drawbacks?

PEACE CORPS: Peace Corps has a variety of partnerships with a range of different organizations. One of the primary organizations, with whom we’ve collaborated since the very beginning, is universities. The principal reason was for Peace Corps volunteer training. Today, training is fulfilled through Peace Corps and now our engagement with universities focuses around two separate programs, the Masters International Program (MIP) and Fellows/USA Program. The MIP is geared towards volunteers wanting to pursue graduate work and Peace Corps experience in one program, one year graduate work, one year Peace Corps experience. The Fellows/USA Program offers scholarships or reduced tuition for graduate studies, after a student serves as a volunteer. It’s a way of enticing strong candidates who are returning Peace Corps volunteers, to the university. A majority of those who have participated in the MIP or fellowship program continue with international development and/or diplomacy work in, for example, the U.S. Department of Agriculture, the State Department, nonprofit organizations, or American private companies overseas. A return volunteer goal for Peace Corps is to have volunteers become part of organizations that support an international mission.

Other partnerships include the National Association of Community Health Centers, City Year, the Corps Network, America’s Service Commissions, and Teach for America. We also have partnerships with groups like the United Negro College Fund, the Hispanic Scholarship Fund, the Hispanic Association of Colleges and Universities, American Indian High Education Consortium, the Asian and Pacific Islander Scholarship Fund, the Council of 1890 Universities, Phelps Stokes, and the Thurgood Marshall College Fund. We have a lot of partnerships with government agencies such as Corporation for National Community Service, USAID, and the Millennium Challenge Corporation. Partnerships are important to Peace Corps. Partnerships enhance recruitment. They provide opportunities to interface with students and skilled Americans in scarce skill areas. They provide a general forum for Peace Corps—to acquaint them with our international work.

Some of the big NGO’s help us with overseas training. We have a partnership in Mali with Michigan State University. Michigan State University has a grant with USAID that provides technical support to the group in Mali. They help us provide a training package and provide additional resources to our volunteers to assist communities like providing food and security initiatives that are local and community-based.

We place volunteers in communities like Mozambique and in partnership with Columbia University to deliver antiretroviral drugs for people living with HIV. Our volunteers are outreach workers for Columbia University. They are based in the community and work closely with the health centers. They do prevention education around HIV and provide support for people living with HIV. They don’t work as employees of Columbia—they are volunteers attached to the community—but they benefit from the support that Columbia offers. The benefits that volunteers provide to Columbia are that they are the community legs on the ground to ensure the program is more sustainable and is actually implemented at the community level.

One of the most important contributions with any partnership is that Peace Corps volunteers are embedded in the community. They are members of the community—they live, work, eat, and ride public transportation. For example, the Millennium Challenge Corporation in Lesotho is building 123 health clinics. Peace Corps volunteers in the community help ensure there is a formation of a village health committee that will maintain the facility. In fact, all of the ancillary community support that is actually needed to maintain an investment of a health facility can be supported by a Peace Corps volunteer in the community. Volunteers don’t do any work on their own; they work in collaboration with community members. Partnerships take time, and there has to be something in it for both partners.

It’s just a matter of trying to identify what the benefit for each partner is and it’s an equal partnership. It works best when both partners feel they have something to offer and receive. Sometimes the process of negotiation takes a long time and there can be costs associated with partnerships, but in general, our partnerships have really enhanced both the volunteers' experience and also Peace Corps' ability to support volunteers in the field.
ICOSA: How does the Peace Corps balance the needs of developing countries, the needs of 8,566 volunteers, and the “rules” of the government, both here and abroad?

PEACE CORPS: Peace Corps only goes into countries in which it has been invited by the host government. When we receive an invitation, there is an assessment process where we discuss their development needs. Our programs are specifically designed at the request of the host country. Then, we identify whether or not it fits with the Peace Corps way of working. If we agree on the terms of our engagement, a country agreement is drawn up that specifies the rules—often diplomatic in nature. And, there are discussions as to what the host country will contribute to the Peace Corps efforts like housing, visas, and agreements of taxation of staff and volunteers. It’s a complex process. We also have a list of core expectations—10 things that we really expect of volunteers. We expect that they will learn the language, be culturally sensitive, value and respect the culture that they are entering, work hard because being a Peace Corps volunteer service is a job, and follow the law of both countries.
ICOSA: In a relatively tumultuous time politically, how does the Peace Corps work collaboratively to address the mission of promoting world peace and friendship both domestically and internationally?

PEACE CORPS: Our mission is to promote world peace and friendship and we have three goals that guide our work. Everything we do has to bind with these goals. First, we help the people of interested countries to meet their need for trained men and women. Secondly, we try to promote a better understanding of Americans on the part of peoples served. The main way to accomplish a more positive image of Americans overseas is by being there in the community. It is about taking part and living in a community and establishing strong professional and social bonds—eating together with neighbors, having fun, playing music, dancing, talking about relationships, and just getting to know people.>

Finally, Peace Corps volunteers help promote a better understanding of other countries and peoples on the part of Americans. Through their volunteer services they write home, blog, and phone their friends, while in the process they are teaching others about the country in which they are serving. They are promoting better, more positive attitudes towards people of other countries. They bring forever with them their experiences as Peace Corps volunteers, the love they felt for their community, and the positive feeling about peoples in a very different part of the world. These three goals frame everything we do.
ICOSA: Clearly the Peace Corps has developed some very influential leaders in its history. How does the Peace Corps instill leadership with its volunteers? How has that leadership training changed and/or stayed the same over the years?

PEACE CORPS: We describe Peace Corps as a life-defining leadership opportunity. We provide leadership as a component of our training. Through the Peace Corps experience, volunteers have the opportunity to grow and develop both professionally and personally.

Our training has three components. The first is a language component. We teach 250 different languages in Peace Corps. The second is a cross-cultural component which is unique to a particular country or ethnic group. In any given country, there may be dozens of different languages, so the cross-cultural training teaches volunteers what they need to know about the places they will be serving. The third is technical training, and that focuses on skills that will be required in order to provide assistance to the communities that are served. Leadership is part of all of those areas. Having the cross-cultural and the language training enables volunteers to develop leadership skills within their own community. When they become more familiar with language and culture, they are able to establish friendships in their communities and exert leadership more and more. One thing that is unique about Peace Corps is that in many cases, volunteers are the only Americans that community members ever know.

My situation was no different. When I was a Peace Corps volunteer I was 24 and I taught at a girl’s secondary school. I had no previous teaching experience, but I got excellent training from Peace Corps. Then I became a teacher for two years. That experience has benefitted me throughout my career. It has helped me learn how to work effectively with youth, feel comfortable with public speaking, and develop organizational skills. As a volunteer, my secondary project was to develop a national public awareness campaign, something I had never done before. Oftentimes Peace Corps volunteers find they step into roles that they have never played before, that are professional or personal stretch goals.
ICOSA: How has the downturn in the economy, domestically and internationally, impacted Peace Corps operations here and abroad?

PEACE CORPS: One would think it would increase applications, but it has not been long enough for us to monitor. We face constraints in our budgets like every other federal agency does. The biggest impact we have felt is some uncertainty about what the budget is going to bring. Peace Corps has bipartisan support and we have a lot of support on the Hill, from the White House, Democrats, and Republicans. Even in a time of economic crisis, Peace Corps has continued to have a budget growth every year.
ICOSA: How do you balance the needs and expectations of all of the various stakeholder groups within the organization?

PEACE CORPS: We are an independent U.S. government agency within the Executive Branch. Last year our budget was $400 million, and is determined annually by the Congressional Budget and Appropriations process. Our budget is usually one percent of the foreign operations budget. We have been around since 1961 when President Kennedy signed an executive order to establish the Peace Corps. Next March is our 50th anniversary and we have events going on throughout the country. Just this last October 14th was the anniversary of a speech President Kennedy gave while campaigning where he basically outlined what would become the Peace Corps. At the celebrations, we will be teaching the American public about what Peace Corps is and how we have been important over the past 50 years. Our notable volunteers always mention that they were Peace Corps volunteers. They include CEO and founder of Netflix, Reed Hastings; Samuel Gillespie, senior vice president of Exxon Mobil; Dan Carney, reporter for Business Week; Chris Mathews, host of NBC’s Hardball; and Christopher Dodd, former U.S. Senator from Connecticut.
ICOSA: What are the most critical/compelling leadership issues you have at the Peace Corps? How are you addressing them?

PEACE CORPS: Peace Corps last year conducted an agency-wide assessment to help us do a better job of managing and supporting our volunteers in the field. Based on that, we have developed a new strategic plan to help us move forward. We are going to be improving training to volunteers, using our resources more effectively, and emphasizing some of the work around our third goal—educating Americans about the rest of the world. We have very solid plans for the future with some wonderful opportunities that we are just starting to roll out. It was approved by Congress in June. There are so many benefits to Peace Corps service. It impacts volunteers, their families and host communities for the rest of their lives. It’s a life-defining leadership experience. The benefits—you just really cannot list them all—include language, cultural, and personal awareness of volunteers and Americans; it’s really wonderful. One of the most exciting things right now is our 50th anniversary. We have a new blueprint for the future. Our new strategy is very exciting. I fully expect that the Peace Corps’ best years are still to come.

Political Parties Align

By:Dafna Michaelson Issue: Collaborative Leadership Section: Goverment

A Coalition Government in the United Kingdom

first cabinet meeting As the U.S. wraps up another historically combative and negative campaign season, it is hard to imagine what it takes to lead a coalition government like the one currently in power in the U.K. With the U.K. facing a steep recession, one that mirrors the majority of the world, its citizens were not ready to elect any of the major parties to government. As it turns out, British voters demonstrated their discontent with “business as usual” by electing Conservative Prime Minister David Cameron, as well as Deputy Prime Minister and Liberal Democrat Nicholas Clegg, in May, 2010—with the full expectation of a hung parliament.

Using constitutional innovation to create a fully inclusive coalition government to address the countries staggering economic issues, Cameron and Clegg have joined together to lead the U.K. out of the recession. These two, representing historically polar ends of the United Kingdom’s political sphere, joined forces and have begun the process of setting the U.K. back on course. constitutional innovation

It is important to note, the last time there was a coalition government of significant proportion in the U.K. was in 1940—to fight the Nazi’s. It too, was a time when the U.K. needed to blur party lines to defend the country.

constitutional innovation

I visited with Kevin Lynch, British Consul General in Denver, Colorado to ask him what challenges the coalition government faces and what lessons we in the U.S. might take away. Consul Lynch, who joined the Diplomatic Corps in 1978, has served in a variety of overseas posts including Brussels, 1981-1983; Dhaka (Bangladesh), 1984-1986; Dakar (Senegal), 1990-1993; Vilnius (Lithuania), 1994-1997; Riyadh (Saudi Arabia), 1997-2000; Accra (Ghana), 2001-2004; and Ekaterinburg (Russia), May–December 2006. Lynch came to Denver as British Consul in March, 2007, and needless to say, his experience throughout the world has introduced him to the principles of many different governments.

Watching what is going on in the U.K., Lynch is proud of the collaborative leadership in the British government. He says, “Intuitively, if you are collaborating you are doing well. It’s part of this whole teamwork thing. I think we have moved away from the iconic leader who leads by directives; we had negotiations between the Liberal Democrats and the Conservatives—different opinions, different views, but for the betterment of the country—to resolve economic problems. They saw the light and said, ‘Let’s figure out a way we can come together and lead the U.K.’ ”

Today, according to Lynch, the focus of the 2010 coalition government is the global recession and getting the U.K. out of it. “It is, in my opinion, working well.” Yet, joining together such differing opinions and platform is not without conflict. Foreseeing this conflict as parties veer outside of their comfort zones, a coalition committee was formed to meet if a conflict happens between the two parties. For Lynch, this feels like an ideal way to keep the U.K. moving forward. Before the election, the parties had fundamental differences in thought as to how to resolve the country’s financial debt. Now, as a coalition government, they are beginning to understand that this coalition government could be the road to success. “Creating jobs is what we are all about at the moment. The government is very focused on the prosperity agenda, which will help us trade and invest our way out of this recession and this massive debt of £155 billion GBP,” says Lynch.

Election reform was another pre-coalition agreement between both political parties. According to Lynch, if election reform indeed occurs, it could lead to a permanent, more collaborative government going forward—should voters so choose.

What really struck Lynch through this process of collaborative leadership has been the empathy required from both sides of the coalition government to make success possible. “There were ideological differences, but collaborative working in difficult times or in good times is getting together to achieve the same objective,” said Lynch, “and the objective for the coalition government is getting us out of this recession. The lesson I would take away is this empathy thing.” That relationship includes one million jobs in the U.S. dependent on U.K. businesses, and one million jobs in the U.K. depend on U.S. businesses. It has been an ‘invisible’ collaboration which has worked. We have been in five campaigns and two world wars standing side by side.”

“I think the pragmatic side of saying we can do this, we are going to do this, we are able to do this—I think empathy is the word. To get to the common objective, we must understand where the opponent is coming from, who is not a natural bedfellow, where they are coming from and what their feelings are. We might have disagreements; we might not understand each other’s culture, but we must be collaborative and tolerant if we are to achieve the best possible objective. We must put aside our differences to get to what is good for one and all.”

Lynch could not end our meeting without sharing his appreciation for the relationship between our countries. “The U.K. and U.S. have this wonderful, special relationship at the government level, science and industry level, and so much more.

Going forward, the U.S. appears that they will stand side by side with the new coalition leadership in the U.K. With a shift in power imminently near in the U.S., perhaps we have much to learn from our British ally, with whom we have so much in common. With a jovial laugh Lynch adds, “...we even share the same language, to a point!”

Peak to Peak Collaboration

By:Karen de Bartolome Issue: Collaborative Leadership Section: Collaboration Close Up

Pavilion Project for Mental Health

Chinese Mountaineers Last spring, three climbers from Boulder, Colorado scaled a 22,000+ foot Himalayan peak—Mt. Edgar—in Sichuan Province, China. They never made it back to the U.S. But this year, as part of the International Visitor Leadership Program hosted in Denver by the Institute Of International Education, their would-be rescuers did.

Seven members of the Sichuan Mountaineering Association, the same group that had recovered the bodies of the climbers who died in the avalanche last year, were invited by the U.S. State Department to come to the U.S. to meet the climbers’ families and to exchange knowledge and techniques with mountain rescue clubs based in Boulder and Summit Counties.

While in Colorado, the representatives from Sichuan Mountaineering Association met with the Summit County Rescue Group and the Rocky Mountain Rescue Group in Boulder, one of the oldest and most expert mountain rescue organizations in the country. In China, demand for mountain activities is growing as the economy improves and gives citizens more leisure and disposable income to pursue their interests. Like in the U.S., people get into trouble by being unprepared for the high country. The Sichuan Mountaineering Association was eager to collaborate with partners in the U.S. to learn about the use of avalanche dogs, specialty equipment and training.

The Summit County rescuers conducted joint exercises with their Chinese visitors to learn new techniques, including how they used military dogs to rescue victims from the devastating May, 2009, earthquake that killed 68,000 people. The Summit County Rescue Group took the visitors mountain climbing, held a joint simulation of search and rescue operations, and arranged for one of the visitors to meet with a canine search and rescue specialist. The Chinese visitors were warmly welcomed by the numerous volunteers who work for Summit County Rescue Group.

While in Boulder, the volunteers who staff the Rocky Mountain Rescue Group provided an overview of the organization and demonstrated their custom-engineered rescue equipment. They also did a technical rock climb with the group and arranged for them to meet with the sheriff’s department. The visitors were also the guests of honor at a barbeque that included many of the friends and family of the deceased climbers. Several of these family members had flown in from out of town to be at the barbeque and welcome the Chinese visitors. The visitors were extremely touched that funding for their air travel from China had been provided by the families from the money remaining from the rescue donations.

According to State Department official Chris Mrozowski, this is the first time the U.S. government has invited “actual first responders” from a foreign country to meet with their American counterparts, reported the Summit Daily News. “It's been a tremendously successful visit,” he commented. “Hopefully we'll get these guys (from Summit) out to China at some point.”

Denver Health's

By:ICOSA Issue: Collaborative Leadership Section: Collaboration Close Up

Pavilion Project for Mental Health

Denver Health

Denver Health is home to the Rocky Mountain Regions Level 1 trauma center and treats approximately 150,000 Denver residents who seek inpatient care. With slow, but steady population growth in Denver, the hospital continues to expand and accommodate the diverse nature of its unique patient base. In addition to serving hospital visitors, Denver Health is also comprised of over 20 community health service centers that treat one third of Denver’s population annually. In spite of its numerous facilities, the hospital, as well as the state, lacks the proper space to treat children and adolescents with mental health problems. Mental health issues affect 1 in every 5 young people at any given time and according to the U.S. Department of Health and Human Services, it is estimated that two-thirds of all young people with mental health problems are not getting the help they need.

Considering these alarming statistics, Denver Health, as a state leader in public health services and a model for national public healthcare, will construct the Pavilion Project, a new 78,000-square foot pavilion funded primarily through the federal government, to create a welcoming and safe environment for youth to receive treatment and begin the healing process for their mental health issues.

To attain additional funding, the Denver Health Foundation, along with its Level One Board, have engaged the community to raise funds for the Pavilion Project—the goal being $350,000 by January 2011. The group is well on its way to achieving this monetary goal with a final APPLAUSE event—the Broadway production of “Next to Normal,” with the show’s original cast. If the group can achieve its goal, the new Child and Adolescent Psychiatric Unit at Denver Health will open its doors to a region that has been deprived of options for children suffering with mental health issues

Playing For Change

By:ICOSA Issue: Collaborative Leadership Section: Collaboration Close Up

Playing for Change The accomplishments of Playing for Change are testament to the power of connection and collaboration. Through the language of music, Playing For Change has created not only a forum for international musical collaboration, but also a framework that promotes the enrichment of local communities on an economic and artistic level. ICOSA is honored to have the opportunity to work with an organization so dedicated to improving lives both domestically and abroad. We believe that by harnessing the collaborative power of “change making” organizations like Playing For Change, we can truly make the world a better place for everyone.

Playing For Change is committed to making sure that anyone with the desire to receive a music education will have the opportunity to do so. It is their fundamental belief that peace and change are possible through the universal language of music. To learn more about the organization, please visit www.playingforchange.org.

Jobs Start 101 Launches

By:ICOSA Issue: Collaborative Leadership Section: Collaboration Close Up

Job Start

In several past issues, we have collaborated on stories with Business Roundtable. Recently, Business Roundtable and HR Policy Association announced the release of JobSTART 101: Smart Tips and Real-World Training, an online course geared to students and recent graduates, which introduces both the professional skills necessary for entry-level employees to succeed in the workplace and the challenges and expectations they will face. Accenture, a member of both organizations, provided instructional design, content and program management expertise for the course. A free, first-of-its-kind course, JobSTART 101 covers topics ranging from how to communicate and solve problems to how to develop a professional persona that helps drive a career for long-term success.

“While our nation remains focused on job creation, it’s equally important to ensure that our workforce has the skills and training to succeed in today’s economy. By building communication and analytical skills, JobSTART 101 helps prepare new employees to meet the challenges of the job market, thereby helping to create a more competitive workforce,” said William D. Green, chairman and chief executive officer of Accenture and chairman of Business Roundtable’s Education, Innovation and Workforce Initiative."

A student or young professional who spends 90 minutes with this course will be a more productive employee and experience greater satisfaction in his/her first job without having to undergo extensive – and expensive – coursework or training,” says Alexandra Levit, an expert on business and workplace issues and the online instructor for JobSTART 101. Six universities participated in the pilot evaluation with a majority reporting that the course engaged their interest, included useful information, and relevant examples that would help prepare them for workplace situations. The website was created through a partnership between The Springboard Project, HR Policy Association and Accenture. For more information on this free program, please visit www.JobSTART101.org.

Alfre Woodard

By:Judith B. Taylor Issue: Collaborative Leadership Section: Community

Urges Positive Community Building for Girls

Academy Award-winning actress, Alfre Woodard, delivered a stirring keynote address at the 23rd Annual Women’s Foundation of Colorado luncheon on November 4th. The accomplished actress grabbed the 1,800 member audience from the get-go with a message of support, hope, values, realities and effort toward moving women forward.

“You are going boldly,” she told the audience. “You are lights in Colorado and you are casting a safety net under this state. I’m honored to be in this village.”

Woodard thanked the supporters of the Women’s Foundation of Colorado for their ongoing work and encouraged the audience to rally like-minded friends with a like-minded mission. She spoke of the Women’s Foundation as the cornerstone for Colorado girls to rise in an upward trajectory. Yet she challenged the audience to become more involved.

Woodard, who is part of a national girls’ mentoring effort, cited startling dropout rates and the critical need for inspiring girls. She emphasized getting the facts out of “what could be.” She said, “Your presence in these young girls’ lives is just as important as your big checks.”

Woodard shared her own life experiences about her parents and teachers as role models. She highlighted, by name, those impressive teachers who had made a difference in her life. “The need for community role models to be involved with young people is vital,” Woodard said. “It is about seeing the possibilities.”

She went on, “Our paths need to cross more. We need to re-create community and understand history as a continuum.” Describing the minefields young people face today, including sex tapes and salacious imagery, Woodard said, “They need to see you so they can more easily envision themselves as the successful women you are, not as someone whose goal is to be Miss New Booty or Miss Freakalicious” Woodard’s remarks included a global perspective on the plight of women worldwide. Noting that no woman is an island, Woodard reminded the audience of the importance of working toward global economic justice, including how we do business and communicate with men.

In her closing remarks, Woodard energized the audience with her passionate message and unflinching commitment to the job at hand. “So much is said by how we treat the most vulnerable. It is a high yield investment in women. They keep the world up and running. We need to encourage, soothe and try to teach fairness and compassion. There is enough greed and neglect,” she said.

Referring to the girls the Women’s Foundation serves, Woodard told the audience, “You need to look into their eyes and let them know you are expecting something from them.”

Alfre Woodard received a standing ovation for her exhilarating message.

The event, chaired by Piper Billups, Cathy Hart and Susan McIntire raised $800,000 for the Colorado Women’s Foundation. Part of the Women’s Foundation of Colorado’s mission is to build resources and lead change so that women and girls of Colorado are full and equal participants in society. The goal is for women in Colorado to be economically self-sufficient.

Venture Philanthropy Magic in the Rocky Mountains

By:Rebecca Arno and Angelle Fouther Issue: Collaborative Leadership Section: Community

Social Venture Partners

ELK Winter Ecology

Seattle in 1997 was a pretty heady place. The dollars flowing into the tech sector were dizzying, and engineers and entrepreneurs found themselves with the resources to make choices about their futures. One such visionary was a man named Paul Brainerd, who had coined the term “desktop publishing” and created a program called Pagemaker. When his company, Aldus, merged with Adobe Systems, he was ready to step into a new life, one dedicated to the community.

Brainerd and his friends in the tech world had seen the power of venture capital in transforming businesses, growing them from promising start-ups to successful pubic companies. They wondered if that model could be applied in the nonprofit sector, where the goal wasn’t bringing a product to market, but helping address social issues like education and the environment. They brought together a group of business leaders to make highly engaged investments of money, resources, and expertise in local nonprofit organizations, with the aim of developing their capacity and sustainability. They called this group Social Venture Partners (SVP).

Paul Shoemaker, formerly a worldwide manager with Microsoft, came on staff to lead SVP Seattle in 1998. He recalls that Denver was one of the earliest cities to reach out to try and replicate the model. “I still remember the first call I got from Denver, back in 1999, after someone had read about SVP in Hemispheres magazine.” That person was Marlene Casini, then-Vice President of Advancement and Communications at The Denver Foundation. She saw the model’s promise for bringing new philanthropists into the work of nonprofits and for improving nonprofit business practices.

This year, SVP Denver celebrates its 10th anniversary, still operating as a program of The Denver Foundation, and Shoemaker marvels at their success. “Denver was the second or third city to contact us about making SVP happen in their community and here they are, 10-plus years later, going strong. Over those 10 years, we’ve added 23 cities and up to 2,000 members worldwide. Denver was one of our trailblazers.” Today, SVP International has chapters in the United States, Canada, and Japan. And Denver is still one of the stars.

SVP Denver: A model for direct involvement

So how, exactly, does SVP work? It starts with the partners. In Denver, each partner contributes a tax-deductible gift of at least $2,500. Together, they select grantee organizations to invest in each year. SVP Denver supports organizations whose missions include early childhood education, K-12 education, and youth development. Once an organization is selected, partners work with the staff and board members of the organization to increase its capacity—the key to the SVP model.

The first half of the SVP model is that the Partners make investments in their grantees that build the long-term capacity of the organizations, rather than short-term projects or programs. Capacity-building investments include cash grants, skilled volunteers, professional consultants, leadership development, and management training opportunities.

The second half of the SVP model is the mobilization of a community of lifelong, informed, and inspired philanthropists. Through engagement with grantees, personal connections, and participation in education events, partners are inspired to reinvest and make new investments in organizations associated with SVP as well as more broadly. Partners also take part in running SVP Denver itself, which has only one full-time staff person.

“I got involved because I loved the idea of coming together with like-minded individuals to use our skills to help grow nonprofits,” says Bill Ryan, one of several founding partners of SVP Denver. He likes the leverage offered through the partnership model. “I recognized that if I gave $1,000, it would not be as impactful as a partnership like SVP Denver getting 20 people together to give an organization $20,000.”

Mark Berzins, another early partner and owner of the Little Pub Company, agrees. “If all of us wrote a check to our favorite charities, it would make less of a difference. Some of the best people I know in Denver I met through SVP because they are givers and do-gooders. It’s sort of like the Justice League but we don’t wear capes or ride around in invisible airplanes.”

Over the past 10 years, SVP Denver has given $576,250 in grant awards, and offered the volunteer time and talents of 200 partners like Ryan, and Berzins, to seventeen local, innovative, youth-focused nonprofits. While Denver Foundation staff members have been instrumental in the development of the program, a full-time professional executive director oversees activities and helps the partners accomplish their work.

SVP Denver partners come from a wide range of backgrounds, representing nearly every aspect of the business community, from marketing to financial services to telecommunications. A number of partners are professional women who are now home with kids. They have connected with SVP as a way of using their knowledge and capabilities for the greater good. All SVP partners know that they have more to give than money, and the executive director helps them connect their talents and skills with nonprofits that can benefit from their help.

“The role of SVP is not one of a traditional funder where you give a grant and ask the organization what it did with the money 12 months later,” says Lisa Fasolo Frishman, previous SVP Denver executive director. “Our partners make the grant and work with the boards and staff every step of the way. "Grantees drive the process, but we are there to help and sometimes to push them past their comfort zones. This is what makes good organizations better.”

Or, as Bill Ryan says, “We not only teach them to fish, but we teach them to catch bigger fish.”

Does venture philanthropy make a difference?

To find out the impact of SVP Denver, one has only to ask the nonprofits that have received support. “We applied for a grant because we were in a growth stage and wanted help to build capacity to sustain that growth,” said Trish Thibodo, Executive Director of PlatteForum, a 2008-2009 SVP Denver grantee. Trish said that with the help of SVP partners, they developed their fundraising strategies, board, committee structures, and personnel, as well as establishing best practices. “The process matured us as an organization, and I really think that as we’ve gone through the recent downturn of the economy, our partnership with SVP has put us in a position to ride the storm and to be even more effective.”

Fasolo Frishman explains that SVPs are strong supporters of general operating grants. “We let the grantee decide how to spend the money we award, but then we hold them accountable for results. Because we are making an investment not only of financial resources, but of expertise and business practices, we help the organization to assess their needs, address them, and use the power of the Partners network to effect real change.”

Other SVP Denver grantees have included Environmental Learning for Kids, Front Range Earth Force, YouthBiz, and the Young Philanthropists Foundation.

Colorado MESA (Mathmatics, Engineering, Science, Achievement) has profited tremendously from the involvement of SVP Denver. Grants helped MESA hire a grant writer to secure more funding, which resulted in over $700,000 of additional revenue being raised. These funds have allowed MESA to hire additional staff and expand their program. SVP Denver Partners then helped MESA develop a plan to expand their program to include the health sciences.

A model for growth and expansion

SVP Denver continues to grow, even expanding partner levels, during the 2008-2010 economic downturn. One reason? Metro area businesses have chosen to sponsor SVP Denver as an excellent way to involve and train up-and-coming executives in community service.

“Community involvement is important to us as a firm and to the professional development of our staff members,” says Sarah Knight with Knight, Field & Fabry LLC, a Denver accounting firm. “We offered an SVP membership to our top managers as part of their compensation package. Both managers to whom we offered the membership jumped at the opportunity, knowing it was a launching pad for getting involved in the community and for meeting some of Denver’s best.” ReadyTalk, UMB Bank, Colorado Capital Bank, Occasions By Sandy, and Kaiser Permanente are among the businesses that also sponsor memberships for their executives.

Worldwide, SVP as an organization prides itself on helping partners develop as leaders and philanthropists even beyond their SVP activities. According to the most recent Report on Philanthropy Development Outcomes conducted by SVP International, 60% of SVP partners have increased their giving since joining, and 88% indicated that SVP significantly increased their community involvement.

This is certainly true in Denver. Several SVP Denver partners have served on grantee boards and other nonprofit boards as a result of their SVP service. Three SVP Denver partners, Mark Berzins, Sarah Bock, and Bill Ryan, are now members of The Denver Foundation’s Board of Trustees. Berzins chairs the Arts and Culture Grantmaking Committee; Bock chairs the Philanthropic Services Committee, and Ryan is slated to be Board chair in 2012.

“SVP offers its partners the opportunity to be part of a network, locally and internationally, of people who are trying to change the world,” says Fasolo Frishman. “These are the types of experiences that shape people’s lives, both personally and through the nonprofits we help. People don’t forget what they learn in SVP; they make lifelong friends and have experiences they’d never have anywhere else.”

As SVP Denver looks to its next 10 years, its volunteer leaders are more excited than ever about what lies ahead, and they invite new partners to join them. “As we hire a new executive director and consider the possibilities for the future, we know that nonprofits are hungry for what SVP can give, and volunteers are hungry for the training and involvement that only SVP can offer,” says Wes Butero, the current Chair of the SVP Denver board. “It’s our job to continue to bring the two together.”

Rebecca Arno is Vice President of Communications for The Denver Foundation. Angelle Fouther, Communications Officer of The Denver Foundation, contributed to this article.

Sharing the Light

By:Richard Male and Rebecca Arno Issue: Collaborative Leadership Section: Community

Collaborative Leadership at The Denver Foundation

Denver Foundation It’s an autumn night in a classroom at Regis University. The lights are off. A match is lit, a candlewick ignited, and one student’s face appears. Everyone looks at her. She is beautiful in the pool of light. Then she turns to the person next to her and dips her candle forward, ignites another wick. Now two people are illuminated. The process continues until all 20 students' candles flicker. The whole room glows, as if the sun has risen.





This is a story of collaborative leadership.

In 1995, The Denver Foundation was celebrating its 70th anniversary. It was created in the 1920s – much like community foundations in other cities – by a group of bankers who pooled charitable trusts and recruited a committee of local leaders to distribute the proceeds. A similar committee served as the Foundation’s Board of Trustees seventy years later. Through gifts from local residents, the Foundation had grown to steward around $50 million for to be used community good.

Concurrently, The Denver Foundation’s board saw an opportunity to set a transformed course for the future through the hiring of a new executive director. They had a unique challenge, as they wanted to find a leader who could foster both continued growth and deeper linkages with the people they served. A report by the National Committee on Responsive Philanthropy had recently found that The Denver Foundation suffered from a lack of connection to the region’s low-income communities. girl green

The leader they chose was a fifth generation Denverite named David Miller. Miller served as chief of staff for Mayor Federico Peña, helped run a strategic communications firm, and served as vice president for a private foundation. His mix of experience in the public, private, and nonprofit sectors outfitted him well for the task at hand. Because a board hungry for transformation had hired him, David could count on the board’s support to lead in fresh directions.

Today, The Denver Foundation stewards more than $500 million in charitable assets, including over 800 funds established by living donors. The Foundation has celebrated the 10th anniversary of its Strengthening Neighborhoods Program, which gives grants directly to residents in low-income communities for projects they conceive. The national Council on Foundations recently gave the Foundation a Critical Impact Award for its Inclusiveness Project, which helps nonprofits expand their connections to communities of color. Even during the recent economic downturn, donations remained strong and staff was able to galvanize a million dollar grant program to help front-line food pantries.

And, in fact the transformation that the board sought in 1995 has successfully taken place. Miller is the first to tell you that he is not the sole reason for this. Miller develops and expects leadership at all levels. Today, a board of 19 leaders, 31 staff members, and a cadre of more than 100 volunteers put the assets of the Foundation to work helping the community. To use the analogy shared in the Regis classroom, The Denver Foundation is an organization where new candles are continually lit.

Throughout the United States, organizations from all sectors struggle for sustainable success. Every day, we see the disastrous results when leaders do not foster such an environment – when there is only one candle, or perhaps a few candles in the room, while the rest of the organization orbits in darkness. Yet because collaborative leadership relies on self-reflection and sharing power, such leaders are rarely willing to elaborate their stories and strategies, certain that they personally are not the key.

As we have examined the style of leadership at work in The Denver Foundation, it is clear that David Miller and the Board of Trustees foster several key practices.

These are the elements of collaborative leadership, and they can transform organizations when practiced with thoughtfulness and care.

Learning and listening

Philosopher Eric Hoffer wrote, “In times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.” Miller is continually self-reflective, asking staff, board, and volunteers for input into decision-making. There is a pervasive culture of learning, with investments in professional development for every staff member.

Besides internal learning, the organization intentionally seeks input from the communities where it works. Back in 2003, a prominent businesswoman left The Foundation a $30 million unrestricted gift through her will. Rather than making decisions about the use of these funds in a vacuum, The Foundation convened over 100 key nonprofit leaders to listen to the needs and expectations within the community. And, one of those community leaders recently said, “You asked for our advice, reported back to us, and then actually changed your practices. That doesn’t happen too often.”

Courage

Courageous leaders know when to take action and when to pause and learn. Courage requires foresight and fortitude and the trust of those who are moving forward with you. Despite significant investment losses in the recent economic downturn, The Denver Foundation’s board voted to make the same amount of dollars available through the Community Grants Program in 2009 and 2010, even if it meant dipping into the Foundation’s corpus. This was a risk, but well worth taking to meet increased community needs during the recession.

Balance

Two kinds of balance are essential in leadership: personal and organizational. While Miller works hard, he also spends a lot of time exercising and being with his family and friends. He encourages all staff to do the same. On an organizational level, a community foundation in particular must practice balance between the needs of the past and future, between political extremes, between the wide range of community needs and various possible courses of action. Practicing balance means that you will never make everyone happy, and yet, when balance is practiced well and in concert with other collaborative leadership strategies, such as listening and courage, the course of action chosen will be the right one.

Lead with values: equity, inclusiveness, accountability

In 2007, The Denver Foundation created a new strategic plan which solidified and communicated its values of leadership, equity, inclusiveness, and accountability. Equity focuses organizational efforts on those most in need. Inclusiveness requires that the voices of the people served are included, at all levels. Accountability means that the organization is transparent in explaining how decisions are made and funds are managed.

Develop leaders all around you

Denver Foundation

Collaborative leaders know, through listening and instinct, where their weaknesses are, and they do their best to hire people who supply those strengths. A key to The Denver Foundation’s success has been its ability to recruit and retain staff who have been CEOs and have led other teams, even though staff members have frequent offers for other opportunities. The Foundation also invests in leadership development for neighborhood residents and nonprofit executives, understanding that a community of leaders is a community of strength.

As organizations grow and change in the tumultuous information age, they must seek ways to bring the light of collaborative leadership to their work. When they adhere to these key practices, not only will they find the outward signs of success – profits gathered, goals achieved – but they will create organizations that are stable, sustainable, and healthy for everyone involved.

About the authors: Richard Male is an internationally-recognized leader in the fields of leadership development, fundraising, and community organizing, and serves as an adjunct professor in the Master of Nonprofit Management Program at Regis University. Rebecca Arno has served for eight years as the Vice President of Communications for The Denver Foundation and is a graduate of the Regis program.

Global Health Equity Can Now Be Imagined

By:Jan Mazotti Issue: Collaborative Leadership Section: Community

An Interview with Dr. William Foege, Senior Fellow for the Gates Foundation Global Health Program

IF YOU WANT TO GO FAST, GO ALONE. IF YOU WANT TO GO FAR, GO TOGETHER. ~ AFRICAN PROVERB Foege Bill The progress that has been made over the last decade in global health was not possible a decade ago. Major health advances have occurred in wealthy countries, yet significant gaps in basic health tools and technologies still exist in the developing world. The approach at the Bill and Melinda Gates Foundation is that, “all lives have equal value and that all people deserve the chance to have healthy, productive lives.” Living the mission, the foundation has invested more than $13 billion in global health since 1994.

As a senior fellow for the Global Health Progam, Dr. William Foege, M.D., M.P.H. advises the foundation on strategies that could be usefully pursued in global health. He has served in a variety of executive positions at the Carter Center and is senior investigator on child development at the Task Force for Child Survival and Development as well as Presidential Distinguished Professor of International Health at the Rollins School of Public Health.

By writing and lecturing extensively, Foege works to broaden public awareness of the issues of child survival and development, population, preventive medicine, and public health leadership. In 1997, he was named fellow of the London School of Tropical Medicine and Hygiene. Foege helped form the Task Force for Child Survival in 1984 to accelerate childhood immunization. In the 1970s, he worked in the successful campaign to eradicate smallpox and served as director of the U.S. Center for Disease Control. He received his medical degree from the University of Washington and his M.P.H. from Harvard University.

Dr. Foege believes that collaborators must recognize the importance of respecting one another’s expertise and work together with a clear goal in mind. We had the distinct opportunity to visit with Dr. Foege to learn more about the successes and challenges of the foundation.
ICOSA: As a senior fellow with the Global Health Program at the Gates Foundation, discuss some of the major issues facing the U.S. and other countries regarding global health issues.

FOEGE: In both the U.S. and globally, there are a series of shared problems. First is the gap between the levels of unnecessary suffering and premature death experienced compared to what could be expected if we actually applied what we already know. In the U.S., for example, about two-thirds of deaths occur earlier than they should, largely as the result of self-inflicted problems—like tobacco, diet, alcohol, and intended and unintended injuries.

Even poor countries are caught in this trap, but they also face other problems like under-nutrition and infectious diseases. A second problem in both the U.S. and other countries is the terrible health toll inflicted by social determinants, especially poverty. The poor die earlier and experience more suffering in their shortened lives. Third, for many, the idea of being "brothers' or sisters' keepers" stops at the border of a country. We are only, in recent years, seeing a slow turn around in attitude where there is a feeling of responsibility to use our capacity in research, management and health knowledge for the world as a whole.
ICOSA: Does collaborative leadership play a role in addressing these issues? If so, how?

FOEGE: Yes. Collaborative leadership certainly plays a role. There are two lessons from the smallpox program as an example. First, improvements in health never happen by chance—they are the result of deliberate action with a decision to achieve some objective and then the development of a plan to achieve that objective. Second, objectives can only be reached through coalitions. In general, coalitions around health objectives are easier than in other areas, but they are still difficult. Important however, is that coalitions are more likely to occur if countries feel at some risk—this was the case for both smallpox and polio. Increasingly, we are seeing coalitions form around disease problems that constitute no risk to rich countries like guinea worm eradication, river blindness programs and trachoma control as examples. Important to note, the best coalitions include multiple organizations, such as global agencies, governments, non-governmental organizations and service agencies, bringing their strengths to bear.
ICOSA: When going into new communities, how does the Gates Foundation balance the needs and expectations of various stakeholder groups, both here and abroad?

FOEGE: The best collaborations form around the felt needs of communities and real needs that will improve health. All parents are interested in the well-being of their children, and this interest has no correlation with wealth. Vaccines are some of the best and most cost-effective tools available in global health as they often provide protection for a lifetime at a relatively small cost. An early program of the Gates Foundation involved the support of a global program for vaccines and immunization (GAVI). Over $1.5 billion have been provided by the foundation, which has encouraged others to provide support also. But the foundation does not try to actually deliver the vaccines. Instead, GAVI provides funding to countries with low to average incomes to support the country immunization programs—but the country must demonstrate that they are actually reaching children with the basic vaccine before they qualify for support for more recent and more expensive vaccines.
ICOSA In a relatively tumultuous political time, how does the Gates Foundation work collaboratively to ensure that “all lives have equal value”?

FOEGE: This is more than a mantra. The foundation works with global and government agencies around the world. Research funds are aimed at disease problems that inflict the poor and that have not received sufficient attention through the usual programs. The Gates Global Health prize was awarded to Brazil when the government of Brazil pledged to treat all persons with HIV/AIDS, regardless of their ability to pay.
ICOSA: What are the most critical/compelling leadership issues you have at the Gates Foundation-Health Program? How are you addressing them?

FOEGE: Over the past 10 years, we have witnessed a true transformation in global health. Research into the problems of poor countries is funded and thriving. Global health educational tracks have become so popular that over 150 schools of higher education now have global health programs. Global health is supported by politicians, service organizations, church groups and pharmaceutical companies. But two major barriers are still obvious. First, the delivery programs have not kept pace with the tools to be delivered. The world abounds with managerial talent, and we have to make the solving of management and delivery problems in global health a higher priority for gifted individuals and for countries.

Second, it is still difficult to get trained personnel to return to the countries from which they came. It is no mystery why this is true. None of us would acquire skills and knowledge and then move back to a situation where we cannot use those skills or that knowledge. So the second major barrier is to find ways to level the playing field so that people can return to their own culture, where they know the language, the people, and the needs. This means going beyond training to supporting. I like to refer to this as providing a warranty with every global health degree—computer support, laboratory support, research support, income support—as part of the formula to correcting this barrier.
ICOSA: How has the downturn in the economy, domestically and internationally, impacted your operations here and abroad?

FOEGE: No matter how many resources the Gates Foundation provides to global health, it is far too small to solve the problems directly. The entire annual investment in global health by the Gates Foundation is spent on health in this country every four to five hours, and yet major health inequities persist in the U.S. Global health activities are directly affected by the economic downturn and the reduction of health activities. At the same time, the greatest determinant of illness, namely poverty, increases the numbers of people at risk. The Gates Foundation investments attempt to fund the highest leverage programs possible.

When asked about his general thoughts on global health, Dr. Foege said, “While it is easy to become discouraged over the size of the health problems in the world, the real story is that determined efforts by many people and groups have had a major impact on disease and death. Many specific problems have improved—polio is almost eliminated and smallpox has not been seen for over 30 years; measles deaths have declined by over 90 percent; infant mortality rates have declined throughout the world; guinea worm disease is approaching eradication; river blindness no longer leaves people blind and fertile farm land unusable; diarrhea deaths are declining as the result of vaccines; and malaria deaths are going down because of bed nets and new approaches to treatment. In this country, lung cancer deaths are declining, stroke and heart attack rates have fallen over the past 30 years, and we have some logical arguments against fatalism. While it is only a beginning, global health equity can now be imagined.

Community Does Matter

By:Rebecca Saltman Issue: Collaborative Leadership Section: Community

Denver’s Approach to Prosperity

Victor Emporium For most of human history, we’ve been on a singular quest to get bigger, better, richer, faster. We’ve developed tools and factories and products and cities that make our lives simultaneously easier and more efficient. We’ve specialized our knowledge base into skill sets, and compartmentalized our skill sets into jobs, allowing people to achieve far-reaching results with limited resources. And as a people, we’ve been incredibly successful.

But all good things must come to an end. Despite the best efforts of everyone from the White House to your house, we are dealing with a host of new challenges: disappearing incomes, rising pollution levels, collapsing businesses, rampant unplanned development, and ultimately, a dramatic disconnect from families, friends, and neighbors. These concerns are all a shared burden, as is our desire to build healthier, more vibrant communities that can combat these seemingly intractable ills.

Fulfilling this desire will take a fundamental shift in leadership, civic engagement, governance, and planning – a shift that can survive the onslaught of 21st century economic realities. This shift needs to ensure that all community members are informed, connected, and ready to repeatedly turn challenge into opportunity. Communities, businesses and governments across the country are currently waking up to the fact that their old tool kits are no longer working. The individuals they govern have already “smelled the coffee” on this front and are driving to Starbucks! Chip Heath Keynote CommunityMatters (CM), an initiative of the Orton Family Foundation, is ready to take the lead by providing the tools, models and inspiration to act. This coalition of community leaders, thinkers and doers forms a “commons,” wherein people can find resources, get and give advice, and share stories of community action. CM does not advocate for any specific actions or policy changes, but seeks to empower people to become community leaders, to find creative local solutions to community problems, and to break down the boundaries between disciplines and organizations to forge a collaborative approach to creating enduring change at the community level. “We believe in the power of the individual, and collaborative leadership in the community starts with local citizens. Elected officials typically follow more than they lead, so leadership needs to come from the grassroots,” says Bill Roper, President and CEO of the Orton Family Foundation.

“As political gridlock and the economic downturn continue month after month, citizens are perhaps newly ready to find a different way forward – one that emphasizes community over consumerism, collaboration over individualism, responsibility over apathy, local action over national or state control.” The Foundation created the CommunityMatters Initiative to make a space for collaboration and sharing between varied organizations, and to facilitate local leadership that can address big problems. Still in its infancy, CommunityMatters is actively seeking input, partners, and ideas to help grow this vibrant network, which in turn will help grow dynamic communities across the country.

CommunityMatters held their third national conference (CM’10) recently in Denver, Colorado to highlight the importance of diverse voices and coalitions in pursuing the “heart and soul” of each attendee’s hometown. CM’10 gathered 250 people – a diverse interdisciplinary crowd from 35 states plus D.C. and Canada - to forge a collaborative approach to creating enduring change at the community level. The breakdown was as varied as the stories they told: 18 percent from city/town governments, 9 percent from community initiatives, 7 percent from the requisite state and federal agencies, 26 percent from NGOs, and another 10 percent from sundry universities and research affiliates. Maine resident Jane Lafleur said, “The conference did wonders for me. My brain feels nourished again after a long drought! It feels great to have met so many talented, inspiring people. Loved it all!”

Previous and ongoing projects were singled out and analyzed during CM’10, as both teaching tools and inspirational guides. A tour through the city of Golden, Colorado provided one such showcase opportunity. CommunityMatters, collaborating with the Orton Family Foundation’s Heart & Soul Community Planning and others, developed a supplemental code, policy and capital improvement plan to achieve a “Golden Vision 2030.” Golden Vision 2030 is using new tools that were emphasized at CM’10 and can help to make citizens’ interactions with government a two-way street such as: CommunityViz, a GIS-based visualization and modeling software; AnyWare Polling, a mobile phone-based polling platform that allows people to instantly respond to survey questions; Community Almanac, a website that allows people to map and share stories and multimedia about their communities; and other online engagement and social networking applications.

The four days of speakers, learning sessions and discussions included many events and demonstrations that proved how interdisciplinary thinking and tools help enhance community. Portland-based civic theater company Sojourn Theatre engaged attendees and synthesized their words and thoughts into a rousing closing performance. Attendees listened to and helped select the winners of the Strong Communities Competition, a partnership between Ashoka’s Changemakers and CommunityMatters that sought to identify and recognize the most innovative community building projects in the U.S. and Canada. New York Times bestselling author Chip Heath (Switch: How to Change Things When Change Is Hard), addressed the necessity of directing, motivating and “shaping the path.” Famed author of Diet for a Small Planet and closing keynote, Frances Moore Lappé, said it this way, “The challenge is increasing and deepening trust by engaging directly with others to create culture that works for all of us.”

The conference program was a microcosm of one of CommunityMatters’ guiding principles: address citizens’ growing hunger to go deeper in a shallow world. CM asserts that people are disenchanted with the cookie-cutter towns of disconnected communities, placeless streets and ineffective governments. But communities have yet to engage a broad base of local citizens to help them define and shape their futures. Traditional quantitative approaches to planning and community development use critical data about demographic and economic shifts, traffic counts and infrastructure needs, but fail to account for the particular ways people relate to their physical surroundings and ignore or discount the intangibles—shared values, beliefs and quirky customs—that make a community. “Experts” often look on local participation as an albatross at best, or a protest movement at worst, rather than respecting the expertise of the people who know a community most thoroughly—its residents. In its mission, the Orton Family Foundation states, “Every town has authenticity, character, spirit—its own heart and soul."

"One-size-fits-all development means that many towns in America are losing what makes them unique, those special qualities and distinctive characteristics that keep a place from becoming Anywhere, USA.”

People are trying to address issues like poverty, education, growth and sprawl in silos, when in reality they are utterly intertwined. This deliberative democracy, this collective wisdom, can have the most innocuous beginnings. In October, 2009, Victor, Idaho (population roughly 1,000) filled the historic theater, for a first-ever citywide “storytelling event.” Over 90 locals turned out to hear three longtime residents tell stories about what they found special about Victor. They came to enjoy digital stories made from interviews with residents (thanks to the diligent efforts of the local Boy Scout troop), young and old, from all points of the community compass. The event led to volunteers signing on to participate in Envision Victor’s Heart & Soul Initiative and the inception of the first Victor Wave Day, a practice recalled by one of the storytellers that used to be common years before. These small outcomes, focused as much on fun as future planning, boosted community spirit and energy for collective action.

That spirit action will be tested in the coming fiscal quarters. Rampant population growth (driven largely by national press transforming the nearby county seat of Driggs, Idaho into a tourist mecca) has led to subdivision developers and “big box” interests appearing overnight. Victor approved a Traditional Neighborhood District overlay zone in 2008 with the intent of fostering elements that many Victor residents want: bikeable streets, affordable homes, cultural events and close-knit neighborhoods. Innovative development is already springing up in the form of Mountainside Village, a mixed-use residential community that is a registered pilot neighborhood for LEED certification. City officials hope that Envision Victor will help the entire city develop and realize a shared vision for a lively, livable community.

This unique approach is the natural offshoot of Orton Family Foundation’s founder, Lyman Orton. Originally envisioned in 1995, the Foundation was founded to get small cities and towns to shape their future by collaboratively defining, articulating and acting on those elements that make them unique and distinctive. These shared values are placed at the center of the planning process. As succinctly phrased by Ed McMahon, Trustee of the Orton Family Foundation, “Do you want the character of your community to define development, or do you want outside development to define the character of your community?”

Lyman Orton grew up in the picturesque hill town of Weston, Vermont. He learned to ski in the late 1940’s on a rope-tow hill on one side of his house, attending the two-room school on the other, and being pretty much a free-range kid along with all his friends. His father and mother – literal pioneers in the mail order industry – started The Vermont County Store in 1946. He clearly had a knack for being a merchant; The Vermont County Store is now a major employer in Vermont and serves customers across America through its mail order catalogue, website, and two stores.

In the 1980s, Vermont experienced a building boom fueled in part by a rapid rise in second-home ownership. Many towns throughout the state, including Weston, found themselves unprepared and lacking the information and tools needed to protect their character while continuing to grow and change in positive directions. Orton remembers struggling with a proposal in Weston to build a wildlife theme park on the side of a local mountain, which the Planning Commission discovered was permitted under current zoning bylaws, and which the Commission was powerless to prevent. Again, it was a case of failing to engage a broad base of local citizens to help them define and shape the future of their communities.

While most places have never faced as much change and as many challenges as they do today, there has also never been a better opportunity for citizens to take charge of their future. Our communities are becoming more diverse by the day, which means an influx of new perspectives and new types of knowledge. It is both more and less than the typical voting and volunteerism – we need every citizen to become a leader in some way, to recognize the opportunity cloaked as challenge. CommunityMatters and the Orton Family Foundation are finding those opportunities more and more, daily.

Are you?

Rebecca Saltman is a social entrepreneur and the President and Founder of an independent collaboration building firm designed to bridge business, government, nonprofits and academia. www.foot-in-door.com.

The Collaborative Circle of Life

By:Allison Coulter-Redman Issue: Collaborative Leadership Section: Community

Years ago I was standing with a group of professional woman at the Governor’s Women’s Conference

discussing various topics from the event. As I was talking, a gentle hand tapped me on the shoulder. I turned around and I saw the face of a smiling woman who said, “Hi, I am Rebecca Saltman, president of A Foot-in-the Door Productions. I saw you from across the room; I have to meet you and I do not know why.” I smiled back and introduced myself to this beaming woman of energy. It was the beginning of a wonderful friendship and my introduction into her world of “collaboration.”

Saltman explained she connected nonprofit organizations with socially responsible corporate and public sector leaders. She went on to say, “Allison, it is all about collaboration.” As a business owner myself, I understood the importance of collaboration in business. In fact, our company’s model was and is heavily designed around collaborative strategies with partners and customers. What I had not thought of however, was Saltman’s collaborative world and how for-profit businesses could work with nonprofit organizations to build market share and solidify community ties. Saltman was passionate that these two business structures working together could create a “circle of life” that ultimately leads to the betterment of humanity and business. She said, “This concept works! It is nothing new and it would be fun to prove it with a successful model.”

The “circle of life” started with Saltman introducing me to Lloyd Lewis, who at the time was chief financial officer of a for-profit business. We started working with a nonprofit organization that wanted to launch an energy institute—but the timing was not right. Although the institute did not succeed, the three of us continued to communicate. Shortly thereafter, I received a call from Lewis, who had just accepted the position as president of Arc Thrift Retail Stores (Arc Thrift), a nonprofit committed to improving the lives of and bringing a sense of fulfillment to persons, children and adults, with developmental and intellectual disabilities. He asked if I could bring my expertise to the organization by reducing costs in the information technology (IT) side of the business.

The answer was, “Yes!” He asked our company, Redman Consulting Services, Inc., to review all IT and telecommunications activities with a focus on reducing costs. Redman responded with significant cost savings for the organization. Redman also worked to ensure the savings covered its cost of services. Redman’s journey continued with Arc Thrift the following year by serving as the project manager for the company’s move from its 100,000 square foot facility to a 50,000 square foot warehouse. Upon completion of the move, Lloyd asked Redman to join Arc Thrift’s Board of Directors as its technology representative and a member of its development committee. We happily obliged.

Redman continues to provide technology services to Arc Thrift and expanded its community outreach to for-profit entities, like Trendz Boutique, Inc. (Trendz), as well. Trendz offers unique and fashionable women’s clothing with personal shopping services to their customers, but Redman thought there were more collaborative opportunities. So Redman connected Trendz co-owners, Nancy Marquez and Jennifer Tiell, to Kathy McAdoo, the Director of Business Development for Arc Thrift, and the ladies hit it off. After just a few meetings, Trendz committed to donating 10 percent of its trunk show net revenues to Arc Thrift to support its mission. In return, Arc Thrift agreed to support Trendz by advertising their trunk shows through their media and to participate in Trendz fashion shows. The collaborative partnership has resulted in a two-way business collaboration where both organizations regularly work together at trade shows and other events. Just as Redman shared its passion for Arc Thrift with Trendz, Trendz now shares the same passion of Arc Thrift with its customers.

The “circle of life” continued when Trendz introduced Arc Thrift to a “trunk show” host, The Crazy Merchant, Inc., (The Crazy Merchant) - a retail store that provides its customers with a custom beading studio, unique gifts and finished jewelry. Upon learning of Arc Thrift’s mission from Trendz, The Crazy Merchant added Arc Thrift to its giving list. Crazy Merchant customers choose an organization on the list with each transaction, such as Arc Thrift, to receive a donation from the store that is equal to 10 percent of their total purchase.

This three-way collaborative now supports for-profit retailers with an aligned community strategy where each has a role to play. At each trunk show event, Arc Thrift provides an onsite truck for Trendz, and The Crazy Merchant customers donate unwanted and or used personal items so that Arc Thrift can sell them in their retail stores. At the same time, customers learn that a purchase from Trendz and/or The Crazy Merchant is a donation to support Arc Thrift’s community initiatives.

Today, Redman continues to serve on Arc Thrift’s Board of Directors and as Trendz’s and Arc Thrift’s technology consultant. Saltman continues to provide consulting support to Redman and Arc Thrift for various events and projects. Trendz donates 10 percent of its net revenues to Arc Thrift, and the Crazy Merchant donates 10 percent of each retail transaction that is directed by a customer to Arc Thrift. It’s a profitable and meaningful win-win-win-win!

And needless to say, the “circle of life” is successfully working. The for-profit businesses are working together with Arc Thrift to better the community by advocating for people with developmental disabilities and by exposing their customers and business partners to the Arc Thrift mission. But it is bigger than that. Each organization has experienced some sort of financial reward as well. Arc Thrift’s work with Redman has resulted in business process efficiencies that are driving down costs. Redman has gained long term clients with reoccurring revenues. Trendz has expanded its customer base resulting in increased sales. And The Crazy Merchant has gained new customer traffic.

I know the Saltman “circle of life” strategy works and we have all gained something—a collaborative business community. You should try it.

Allison Coulter-Redman is the CEO of Redman Consulting Services, Inc. based in Littleton, Colorado. To learn more about Redman visit http://www.redmancompanies.net/. To learn more about A Foot in the Door Productions visit http://www.foot-in-door.com. To learn more about Arc Thrift Retail Stores visit www.arcthrift.org/. To learn more about Trendz Boutique, Inc. visit http://trendzboutique.biz/.To learn more about The Crazy Merchant, Inc. visit www.thecrazymerchant.com.

Green Jobs Pipeline for Women

By:Judith B. Taylor Issue: Collaborative Leadership Section: Community

Coming of Age

Most of us are familiar with the expression “it takes a village.” Certainly in a collaborative, contemporary sense, it takes a village to help a woman find a green job.

The New Energy Economy offers an exploding and broad array of new employment opportunities in Colorado. There will be millions of job openings over the next 20 years for people with specific training in the “green jobs” fields. Green jobs in energy efficiency, renewable energy, weatherization, waste diversion and other emerging sectors are growing rapidly across the state and represented the fastest growing job sector in Colorado in 2009.

The challenge, however, is the extent to which women are able to secure these new green jobs. A majority of new green jobs are in the fields of science, skilled trades (construction), and engineering. Although women represent close to one half of the workforce in the U.S., women hold fewer than 5% of the jobs in many of the clean energy professions.

The U.S. economic future is green. For the good of the economy, society and the natural environment, the country cannot afford to leave women behind. Women need to be encouraged to pursue green careers.

Facing the challenges related to women seeking green jobs, the Department of Labor’s Women’s Bureau awarded a contract in late 2009 to the Alliance for Sustainable Colorado. The “Green Jobs Pipeline for Women in Colorado” project was designed to increase awareness among Colorado women about the nature of green jobs—to determine where opportunities exist and to specify what skills and training are needed to secure employment.

A major effort took place to build a statewide network of organizations committed to promoting green job employment opportunities for women and initiating an outreach program that increases the chances that a woman will secure employment in the green economy. This statewide coalition of organizations was formed to identify and promote a set of services and resources that enable women to secure green jobs. The pipeline of resources ranges from raising awareness of green jobs, to exploration of careers, training, job procurement and retention.

The coalition set out to expand the awareness of workforce pipeline resources and services that support women in their search for training and employment opportunities.

“From interviews with coalition members, written assessments from 66 other organizations and other research, a comprehensive report of obstacles and best practices was compiled,“ said Janna Six, Education Program Director with the Alliance for Sustainable Colorado. “The first barrier is that women are often not aware of the opportunities in the green job sector and there is a basic education needed.”

One such green jobs opportunity in action is the expansion of the FasTracks Eagle P3 line and the community revitalization efforts along the development corridors. This RTD project comprises elements of design, construction, finance, operation and maintenance. Eagle P3 includes proposed lines connecting Denver International Airport with Union Station, the Gold Line light rail connecting Arvada and Wheat Ridge and part of the Northwest Rail line to Westminster.

Meredith Roach, Director of Career Development Programs at Mi Casa Resource Center, is one of the partners in the overall project for FasTracks Eagle P3 Line, whose main goal is providing diversity and skilled workers.

As for the training of the workers, Roach says that women with different backgrounds come into the program where new competencies are developed. It could be training around weatherization or electronics or construction related.

While the project is massive in scope, Roach says the supply of skilled workers exceeds demands in this economy. In fact, over a period of six years, 5,000 jobs are expected to be created and a great deal of community redevelopment will be needed. “The key is there is currently not enough demand around green jobs, “ Roach said. “We need to identify employers who are using green practices. We need to be strategic in what women are trained in. Training is needed for jobs that exist. Employable skills along with networking with employers are important components in the success of finding green jobs,” Roach said.

Numerous efforts are underway to assist job seekers to find and plug into the green jobs pipeline. Early research included the guide, Career for Colorado’s New Energy Economy. The Colorado Department of Labor and Employment (CDLE) and the Governor’s Energy Office (GEO) are coordinating green jobs statewide through a position titled Green Job Collaborative (the Collaborative). The Department of Labor Women’s Bureau has established a series of Green Jobs for Women teleconferences. Additional resources can be found in the Best Practices Report from the Alliance for Sustainable Colorado’s Jobs Pipeline for Women Project. (www.sustainablecolorado.org).

Other efforts have been designed to motivate and empower Coloradans to take energy-saving steps, large and small. One such effort is RechargeColorado.com, which advances energy efficiency and renewable, clean energy resources across the state. The Colorado Workforce Centers offer free services to employers and job seekers alike.

The Green Jobs Pipeline for Women project offers hope and strategies for women seeking green jobs. In spite of the unique challenges facing women, the project provides concrete steps and resources to clarify the jobs path. To maximize the job opportunities, the Pipeline researched comprehensive best practices for providing services geared towards supporting women in the quest to obtain careers in the green jobs sector. And, the Green Jobs Pipeline for Women project continues to evolve and grow.

Originally at the Alliance, the Green Jobs Pipeline will now be housed at the Colorado Women’s Chamber of Commerce. “It (the Women’s Chamber) is a place to facilitate the training to help women prepare for green job openings,” said Donna Evans, President of the Colorado Women’s Chamber of Commerce. “Connecting people together is vital.”

Janna Six, Education Director at the Alliance for Sustainable Colorado is optimistic that the future of green jobs will continue to boom and that the opportunities for women will continue to grow. She sees the local Green Jobs Pipeline for Women Project as a model program for others. “Looking at the green jobs barriers for women in a holistic way across business, education, government and nonprofit sectors is key. It simply took a catalyst such as the Alliance, with support of the Women’s Bureau, to pull the group together,” said Six.

The Green Jobs Pipeline for Women Project is already successful from the connection and collaboration standpoint. Women now have numerous resources available to them in their quest to find employment in the green jobs economy. Judith Brissette Taylor is a journalist, speaker and speech writer. She has been a practitioner in the women's market for over twenty-five years as a writer, editor and publisher. She served for two years as president of the Women's Regional Publications of America. Contact Judy at [email protected].

Careers for Coloradans Guidebook

- A tool for anyone interested in learning more about careers in Colorado's New Energy Economy, the guidebook includes descriptions of dozens of different jobs in the energy efficiency, clean energy and climate solution sectors. (GEO and EDF) Careers for Colorado

Green Job Education and Training

- Find the schooling you need with this comprehensive list of Certifications, Community Colleges, Vocational, Training, Universities throughout Colorado. (GEO) http://rechargecolorado.com/index.php/resources_overview/colorado_green_jobs/green_job_resources

Other Training and Online Training

- American Renewable Energy Association (AREA) http://americanrenewableenergyassoc.com

- Career Readiness Certificate (CRC http://www.coworkforce.com/emp/crc/careerreadyfaqs.pdf

- Crestone Solar School http://www.crestonesolarschool.com

- Ecotech Institute http://www.ecotechinstitute.com

- Green Guardians' online training videos http://greenguardians.ning.com

- Habitat for Humanity- Women Build https://www.habitat.org/wb

- iCAST - Classroom and online courses available http://training.icastusa.org

-Mi Casa Resource Center http://www.micasaresourcecenter.org

- Solar Energy International http://www.solarenergy.org/womens-programs

- Take the first step to becoming a Journeyperson http://www.fresc.org/article.php?id=296

- Veteran's Green Jobs - Women Veterans working on conservation issues www.veteransgreenjobs.org

- Woodbine Ecology Center http://www.woodbinecenter.org

Job Search Websites

- Colorado Cleantech Industry Association http://www.jobtarget.com/home/index.cfm?site_id=9471 Colorado based organization

- Green Guardians http://greenguardians.ning.com/page/green-career-resources

- Green Jobs Outsourcing Brokers http://gjob.us.com Colorado based organization

- Greenjobs.com http://www.greenjobs.com/public/index.aspx

- iHire Environmental http://www.ihireenvironmental.com/Site_Map.asp?state=CO&type=jobs

- Jobs in Horticulture http://jobboard.hortjobs.com/JobSeeker/Jobs.aspx

- LOHAS http://www.lohas.comresources.html Colorado based organization

- Tree Hugger.com http://jobs.treehugger.com/?campaign=th_nav_jobs

- U.S. Green Building Council http://careercenter.usgbc.org/home/index.cfm?site_id=2643

Networking

- Women in Sustainable Energy (WISE) Speaker Series http://wise.findsmithgroups.com/signin.do

- Women of Wind Energy (WoWE) http://www.womenofwindenergy.org

- For the Colorado Chapter email: [email protected]

- Colorado Renewable Energy Society (CRES) http://www.cres-energy.org

- Colorado Women's Chamber of Commerce http://www.cwcc.org

- LinkedIn http://www.linkedin.com (Many green, renewable energy, etc., groups to join)

Resource Articles

- Women’s Role in the Clean Energy Economy http://www.americanprogress.org/issues/2010/05/women_clean_economy.html

- Networking Resources Women Pursuing Green Careers Should Know About http://greeneconomypost.com/women-history-month-networking-women-green-careers-1091.htm

- The Green Economy offers a chance for women to excel! http://greeneconomypost.com/green-economy%e2%80%93opportunity-women-1045.htm

- Small steps for women in a green economy http://news.medill.northwestern.edu/washington/news.aspx?id=127177

- Why the Most Productive Jobs of the Future Will Be Green Jobs http://www.americanprogress.org/issues/2009/04/green_jobs_questions.html

- Alternate ideas for Green Jobs http://urbanhabitat.org/node/528

For more information or to contact the Green Jobs Pipeline for Women, please visit: www.sustainablecolorado.org/programs/greenjobswomen.php

Economic Building Blocks

By:Brendan Landry Issue: Collaborative Leadership Section: Community

Denver’s Approach to Prosperity

EPC Open House Raise your hand if you’ve been affected by our “current economic situation.”

Okay, I won’t bother counting all the hands. We know it’s a problem and they tell us it’s going to continue to be a problem. And we can harp on that until we are blue in the face, if we are so inclined. But let’s not; let’s instead flip the script and talk about some solutions.

Allow me to throw a word out there to get us started…Prosperity. Refreshing, isn’t it? Long before our slight economic lull turned into an out-and-out recession, community leaders in Denver were looking for long term solutions that would bolster the local economy by taking advantage of existing assets in the Denver community, and this idea of prosperity was exactly what they had in mind. City Councilman at-Large Doug Linkhart and Andre Pettigrew, then executive director of Denver’s Office of Economic Development, were the masterminds behind the Economic Prosperity Task Force, a group convened in March 2008 to tackle this issue and brainstorm innovative avenues to greater prosperity citywide. Linkhart and Pettigrew brought together an impressive roundtable of policy makers, business representatives, nonprofit agencies, and community leaders and started the conversation about ways these different sectors should be collaborating to better support individuals and families moving toward economic prosperity.

One of the most innovative solutions that arose from those conversations was the Economic Prosperity Center at King M. Trimble, a collaboration between local government agencies, banks and credit unions, and a handful of nonprofit organizations that centralized "building block" services and offered a one-stop shop for economic success. The goal of the project was to increase citizen access to a coordinated system of career advancement opportunities, financial information and products, and asset developments services. “My vision for the Center,” offers Councilman Doug Linkhart, “is to have a place where someone who dropped in from outer space could go and find out everything there is to know about how to earn and manage money, a place for people to go, in which nonprofits and government work side-by-side to help people become financially secure and prosperous.”

The initial task force recognized that most of these services exist in Denver, but the missing ingredient was a convenient central access point. From research on similar projects going on in other cities, the core partners knew that the idea of "intentional integration and bundling of services" in a convenient location was central to the success of the project.

Therefore, the partners began eyeballing the King M. Trimble Center in Denver’s historic Five Points neighborhood to be that convenient location. The Mile High United Way, Denver Asset Building Coalition, the Office of Economic Development, and Denver Housing Authority are the most prominent partners, but several other service provider partners have pitched in to round out the menu of services that can be accessed at the center on a weekly basis. These service provider partners include Wells Fargo Bank, Denver Community Credit Union, College in Colorado, College Invest, and the Rocky Mountain MicroFinance Institute, and on any given day, Denver residents can access a wide variety of services that includes résumé writing and job search support, basic computer classes, financial education workshops, business development support, and free tax help. The center also refers people to related services that are not offered directly at the center.

The beauty of the entire model is that typical users can gain immediate access to a huge amount of resources and opportunity simply by walking through the door. For example, job seekers would get help with their immediate needs, but also would get exposure to the entire mix of services at the center. Instead of just getting one-time employment support, job seekers can access multiple forms of support and all of a sudden, their resume is improved and they are exploring the possibility of business ownership, opening a bank account, or learning about identify theft protection. And, before they leave, they set up appointments to get their taxes done, which will ensure that they receive a solid return later in the year. Okay, so it isn’t always going to happen this way, but the possibility exists. True prosperity comes when support services offer options and stability to the clientele, and that is the aim of the center.

The core partners believe it is this service mix that really sets the Economic Prosperity Center at King M. Trimble apart from similar projects. While most projects do provide some level of support services, the focus is mostly around making public assistance systems more accessible. At the center, the focus is based more on increasing self-sufficiency of Denver residents. “The service mix the Center offers,” says Project Director, Ursla Null, “is an innovative approach to helping families build self-sufficiency, stabilize their finances, and move ahead.”

The center serves as a pilot project for this bundled approach to providing these economic support services, and the core partners hope to eventually replicate the center in other Denver neighborhoods so that, in the long run, families and individuals all across Denver have increased access to similar types of services. While the model will remain true to the "centralized location" theory, the replication process will add in a new wrinkle, relying heavily on web-based and social media resources to keep families and individuals connected to resources and opportunities that are important to their economic situation. The web-based approach will provide a new level of connectivity for families at all stages of the economic strata, and it serves as a cost effective approach to scaling up the work that is already being done at the Economic Prosperity Center at King M. Trimble.

Hopes are very high for the impact that the center will have on Denver’s economic prosperity, and the partners across all sectors are fully committed to the model. “Mile High United Way is proud to be a founding partner in the creation of the Economic Prosperity Center at King M. Trimble,” says Christine Benero, president and chief executive officer at Mile High United Way. “This innovative, neighborhood-based model provides the knowledge and the tools individuals and families need to navigate toughhttp://www.icosa.co/magazine/wp-admin/post.php?post=1072&action=edit economic times and set themselves, and our entire community, up for success in self-sufficiency that goes far beyond the short-term.”

There is no doubt about the lingering and widespread effects of the economic downturn. It is a reality that must be dealt with in a manner that may render our once failsafe tools ineffective. But at least in Denver, the conversation has changed and the building blocks to prosperity are beginning to fall into place. To learn more about the mission and the partners at the Economic Prosperity Center at King M. Trimble, visit www.denvergov.org/economicprosperitycenter or call 720-865-2430.

100 Years of Service

By:John Klug Issue: Collaborative Leadership Section: Community

Rotary in Colorado
WHY IS ROTARY SO EFFECTIVE?

1941 meeting Rotary in Colorado has accomplished great things, working with the public and private sector as equal partners. But why is Rotary generally so successful at projects, both local and worldwide, that it tackles?

Where did the name “Rotary” come from and what does it mean? Paul Harris, a young attorney in Chicago founded Rotary International (RI) in 1905. From inception, it welcomed business executives and community leaders committed to ethical practices and was strictly non-religious and non-political. Meeting locations rotated amongst the homes and businesses of members, hence the name "Rotary." Rotary quickly began to spread to other cities and countries with an underlying core commitment—improve communities and the world in general. This resulted in the Rotary motto, "Service Above Self," which is the creed that all Rotarians live by.

Today, Rotary is trusted across the globe. The organization is active in 200+ countries, with more than 1.3 million members in over 33,000 Rotary clubs. Along with everyday citizens, Rotary clubs also generally include business and government leaders and the elite of the community. It is this remarkable mix of members and their diverse capabilities that gives Rotary its power to do good things, both in local communities as well as on a worldwide scale.

Rotary Comes to Colorado

By 1911, just six years after its founding in Chicago, Rotary had spread to the Rocky Mountain west and the Denver Rotary Club was chartered as the 31st Rotary club in the world. At that time, Denver was growing rapidly and was the nation's 25th largest city. Although Denver had a number of social clubs, Rotary was different. Gratton Hancock, Denver Rotary’s first president, brought together a number of like-minded citizens around three major goals: the promotion of the business interests of its members; the promotion of good fellowship; and civic and commercial development of the city. At Hancock’s first meeting on December 11, 1911, 40 charter members joined the Rotary Club of Denver. DAC

By 1916, membership had grown to 165 active Denver Rotarians. One of the most dynamic early Denver Rotarians was Mayor Robert W. Speer, who transformed the dusty and uninviting mining and rail center into a modern “city beautiful.” Coining the phrase, “Give while you live,” he convinced Denver businessmen and fellow Rotarians to contribute financially to the city that had brought them success. Speer argued, “Denver has been kind to most of us by giving to some health, to some wealth, to some happiness, and to some a combination of all.”

Growing Beyond Denver

Denver Rotary recognized the importance of growing beyond the greater Denver area. So, in June 1, 1912 the Pueblo Rotary #43 was chartered, and within eight years three more Rotary organizations would be established: the Rotary Club of Colorado Springs, originally the Rotary Club of the Pikes Peak Region (May 1, 1916), the Boulder Rotary (April 1, 1919) and the Longmont Rotary (June 17, 1919). After this, the growth across the state was astounding, laying the foundation for 146 statewide clubs with over 7,000 current Colorado members.

International Rotary Conventions Held in Colorado,

The Rotary Clubs of Colorado have been host to three International Rotary Conventions.

1926

By 1926, Rotary International could proudly claim a presence in more than 2,000 cities worldwide. However, Rotary had been in Colorado only a short 15 years and stood nowhere near the top of any list in terms of population or prestige. Fortunately, Dr. John Andrew from Longmont, who just happened to be a member of the International Convention Committee, sold Colorado’s desirability as a convention destination and summer vacation spot. Denver was described as “a city of 300,000 in the midst of America’s Switzerland.” The Denver Post deemed the event a great success.

1941

Although the 1941 Rotary International Conference was slated for Toronto, Canada, the Canadian government had taken over the exposition grounds for military purposes. So the 46 Rotary Clubs of Colorado were awarded the international convention in Denver. Denver welcomed enthusiastic Rotarians from around the world and became only the fifth city in history to host Rotary International for a second time. The theme of the convention was “The Rotarian Amid World Conflict” and the tumultuous international situation was on everyone’s mind. Although attendance from outside North America had diminished due to the war, 30 countries, including England, would be represented. A particular highlight was a concert and dedication of Red Rocks Park and Amphitheater which Mayor Ben Stapleton had hurried along to completion for the convention. The amphitheater’s June 16th dedication, attended by more than 9,000 Rotarians, would be a spectacular event and a coup for both Rotary in Colorado and the Stapleton administration. The opening received national coverage on CBS and a spread in Time. Also associated with the convention was the dedication of a memorial sundial and time capsule containing written Rotary records from 1941 atop Mt. Evans, a Colorado fourteener.

1966

In 1966, Colorado prepared for the third Rotary International convention in 40 years. Local newspapers noted that Denver had nearly doubled in size since the first gathering in 1926. Traffic now buzzed through on Interstate Highways 25 and I-70 and the region could boast skyscrapers, a blossoming ski industry, a team in the American Football League, and even a tropical conservatory at Denver Botanic Gardens.

Billboards, bunting and balloons (150,000 courtesy of the May D&F department store) announced the imminent deluge of approximately 15,000 Rotarians from 67 countries into the city and region. And once again, on June 11, 1966, the conventioneers and their families congregated at Red Rocks Amphitheater to celebrate the park’s 25th anniversary. For months afterward, Colorado Rotarians received letters from around the world thanking their hosts for the hospitality.

Major Civic Achievements of Rotary in Colorado

As one might imagine, with over 7,000 Colorado members in 146 Clubs, the civic projects at the local, regional, and international level number in the thousands. Although there are many Rotary-led projects that are meaningful, there are a few that demonstrate the power and influence of Rotary in the Rockies and across the nation. In 1913, Colorado Rotarians appointed a committee to work with other local and state organizations, along with Congress and President Woodrow Wilson’s cabinet, to create Rocky Mountain National Park outside of Estes Park. Drafted by the legendary James Grafton Rogers, future assistant secretary of state and founder of the Denver Council of Boy Scouts and the Colorado Mountain Club, the Rocky Mountain National Park Act became law on January 26, 1915.

District 5440

The Rotary clubs to the north and west in Colorado have a long history of international and local projects that focus on youth. Friendship and cooperation between the Rotary Club of Loveland and the Rotary Club of Manantiales, Tehuacán, Mexico began 20 years ago when four semi-truck loads of medical supplies and equipment were shipped to hospitals in their area. Later, the club provided computer technology and mapping software to the Water Forever Project in the Mexican states of Puebla and Oaxaca. Additional youth activities throughout the district include Youth Exchange, support for high school students in Interact and RYLA, Kid Packs, Student of the Month and Teacher of the Month recognitions, gifts of free dictionaries to third grade students in the city, and merit and art scholarships for college-bound students. The clubs in District 5440 also produce the prestigious Governor’s Art Show and a Duck Race on the Thompson River which provides financial support for youth activities. In 2005, with leadership and support from the district Rotary, Smiles without Borders Foundation was created. This organization has matured and developed into an independent foundation that provides comprehensive dental care to Mexican children while they attend school. Today, thousands of children receive dental care by national dentists through a partnership of the foundation and the Manantiales club. In 2006, the club’s dentists, technicians, and engineers made full dentures for countless poor people in Ocotal, Nicaragua. Locally, the club organized a Third Chance Denture Clinic in 2009. In fact, over a two-week period, 52 sets of high-quality dentures were constructed for needy patients across the Loveland community. The free services provided were estimated to be worth $100,000.

District 5450

In the aftermath of World War II, when many boys were left without fathers, Denver Rotary put the motto “Service Above Self” into action when they announced the formation of Denver Boys, Inc. The purpose of Denver Boys was to help them, “live healthful, normal lives in their own neighborhoods, schools and homes; to choose a suitable occupation; and to develop into good, self-sufficient citizens in their communities.” This Rotary-led initiative was unique because it combined the efforts of government and private agencies, including Denver Public Schools, Denver Rotary Club and the Colorado Division of Employment, becoming an early example of a highly successful public/private partnership. Over the years, Denver Boys Inc. has morphed into Denver Kids which now serves nearly 1,000 underprivileged, largely minority, students in Denver Public Schools and helps to achieve a high-school graduation rate of 90 percent—almost 40 percentage points higher than the state average. Even more impressive, is that almost 90 percent of Denver Kids graduates go on to university or post-secondary education, many on full scholarships. District 5470 Rotary District 5470 works actively, both locally and internationally. To be sure, when disaster strikes in their part of the state—flood, tornado or wild fire—District 5470 Rotarians are there with a helping hand. This district also provides college scholarships for high school seniors, opportunities to study abroad at the high school and college level, and other community-improvement projects. Internationally, the district contributes to grants for international humanitarian projects especially focused on peace and conflict resolution and the eradication of polio. Recently, they sponsored a new Rotary club in Ramallah in the Palestinian Territories. District 5470 Rotarians have visited Ramallah and have established relationships with surrounding districts in the region. After struggling to overcome the governmental paperwork mandates, the district club was pleased to help create the first Rotary club in the Palestinian Territories in more than three decades. In 1945, Paul Harris, the founder of Rotary was asked, “What is Rotary?” His reply was, “Thousands have made an answer, each in his own way. It is easier to note what Rotary does than what it is. …If Rotary has encouraged us to take a more kindly outlook on life and men; if Rotary has taught us greater tolerance and the desire to see the best in others; if Rotary has brought us pleasant and helpful contacts with others who also are trying to capture and radiate the joy and beauty of life, then Rotary has brought us all that we can expect.” Every Rotarian in Colorado would agree. Portions of this article were excerpted from a study of 100 Years of Rotary being researched and written by Rosemary Fetter. John R. Klug is a writer, inventor and former newsletter and magazine publisher living in Colorado. He is also a committed Rotarian with 17 years of perfect meeting attendance.

Leaders, Leading Together, Towards Better Communities

1966 convention

To celebrate the 100 year anniversary of Rotary in Colorado, local Rotarians looked for a suitable centennial project.

Here are the facts...

* Colorado schools rank 42nd in the nation in terms of Internet speed and connectivity. * Colorado schools are paying, on average, 10X what schools in Nebraska and Utah pay. * Colorado schools need greater bandwidth immediately to keep up with the needs of students. * Colorado schools have little or no budget to pay for skyrocketing high speed Internet prices. * Public and private sector efforts to lay fiber optic cable are not working because of the expansive distances between cities and towns outside of the Front Range.

Considering the facts, it simply was not practical or economically justifiable for the Colorado-based carriers, like Qwest or Comcast, to lay new fiber optic cable throughout Colorado without some financial assistance. It was a high-cost, low return investment. And, according to research, the situation probably would not change for decades. It begged the question, “Would most of Colorado’s children and businesses be consigned to the rubbish-heap of educational and technological advancement?”

The answer was, “Not without a fight.” So, an idea was hatched—to use federal stimulus funds to help bring Colorado up to the superior standards of our neighboring states.

Working with EagleNet, a Longmont, Colorado-based nonprofit, the Denver Rotary Club, along with all three Colorado District Governors, and on behalf of and with the help of all Rotary clubs in the state, embarked on a statewide quest to help obtain these federal stimulus dollars. EagleNet would provide the technical expertise and be the lead agency to apply for the grant. Rotary would tap its organizing expertise and collective political and community rolodexes to work at the grassroots level to help make the grant application a success.

Meetings with the Colorado Press Association soon resulted in interviews with over a dozen newspaper editors. Articles appeared in the Denver Post, the Denver Business Journal, Longmont Times-Call, and other newspapers and media throughout the state. The Colorado congressional delegation was energized. Elder statesmen such as Senator Hank Brown and Governor Dick Lamm, both former Rotarians, representing both sides of the political “aisle,” were deputized to create a bipartisan YouTube presentation. Online petition forms were created to show broad statewide support. Countless PowerPoint presentations were made and Rotarians throughout the state beseeched school boards, local elected officials, and business groups to get involved.

The result was a fully funded grant request of just over $100 million announced in September, 2010, and in-kind contributions of $35 million. EagleNet and the Rotary were going to bring Internet capabilities to every school district in the state of Colorado—at gigabit speed!

Soon Colorado school children will literally be able to operate an electron microscope located at a distant research facility from their schoolroom in Meeker, Colorado or control in real-time an astrophysical facility in Australia. The capacity and speed will be so great that literally every hospital, every library, every museum, every business, every government entity, and virtually every residence in the state will also be able to connect and receive state-of-the-art Internet access. It will literally transform Colorado and assure our place as a high-tech leader in the 21st Century.

Obtaining federal stimulus dollars is highly competitive. In fact, most applications from other states were denied or only partially funded, and an earlier petition from EagleNet had been denied before Rotary got involved. Yet, with the grassroots lobbying ability of Rotary working hand-in-hand with EagleNet and other constituencies throughout the state, the second try was fully funded. Everyone involved, including the Governor’s Office for Broadband Connectivity, elected officials, and EagleNet, acknowledge that it would never have happened without the push from Rotary.

During tough times, it is possible for collaborative leadership to yield extraordinary results. In fact, more than possible, it is essential. And it proves that a 100+ year old organization like Rotary International can still be fast on its feet, innovative, and facilitate social entrepreneurship!

Rotary, government at the national, state and local level, educators, EagleNet, and community groups all came together to achieve a result that no one group alone could have accomplished. The effort epitomizes the Rotary motto, “Service Above Self”, and truly represents leaders—leading together—towards better communities and world peace!

The Construction Users Roundtable

By: Michael Connors Issue: Collaborative Leadership Section: Business

Studies In GREAT-ness

Business Woman Construction Man

Hurricane Katrina was one of those game-changing events in our nation’s history that colored our understanding of everything that came after. This single hurricane exposed weaknesses in the depth and breadth of the professional networks in the Gulf Coast and their ability to handle large scale devastation. Yet, Katrina was a learning experience and an opportunity to create a better future, and that may prove to be invaluable.

One of the most glaring concerns was the limited number of workers in the construction trades. So together, private industries and associations like the Business Roundtable (BRT) and the Construction Users Roundtable (CURT), government, and nonprofit agencies, like FEMA, collaborated to address the need. The result of this unique partnership was the Gulf Coast Workforce Development Initiative (GCWDI). The brainchild of Riley Bechtel, CEO of Bechtel Corporation, and co-chaired by DuPont, the GCWDI was a public/private partnership that had the goal of recruiting and training 20,000 people to work in the construction trades along the Gulf Coast. The result of the GCWDI was a new and lasting respect for construction as a career. It brought a foundation for state and local governments, together with industry, to expose a new generation to the value and rewards of working with your hands. But such strides forward would not be possible without the unifying force of organizations like CURT and their renewed commitment to restoring the Gulf Coast and its culture of independence.

The GCWDI was a resounding success. By the end of 2008, GCWDI brought roughly 22,700 newly trained workers to the region. The Initiative was funded with approximately $3.5 million in private funds and $25 million in federal funds that had been raised through the states—all for the purpose of continued education in the construction trades. Riley Bechtel noted on the Bechtel website that, “This unique initiative is bringing together numerous government agencies, community and trade organizations, academic institutions and the business community to give up to 20,000 people the skills needed for rewarding, long-term careers in construction.

...The graduates are already becoming strong contributors to the Gulf Coast's rebuilding efforts and infrastructure development projects."

Because the effort exceeded its goals, the program was recently transitioned to CURT. Under the CURT leadership, GCWDI became the Get Rewarded for Education and Advancement Training (or I’m GREAT) program, which subsequently became the Choose Construction Initiative (CCI). While the name changed, the objectives remained the same—alter the underlying the perception of the construction trades from solely homes and strip malls to one of prosperity, as well as manage national supply and demand needs.

Along with public relations challenges, there were other glaring obstacles to overcome. Experts at CURT needed to accurately identify the areas where the need was greatest (i.e., are electricians in more demand than pipe fitters?) as well as the number of people needed in the trade. Then they would have to track and monitor the success of those enrolled in the program. Tracking the applicants after they had received their training and had moved on was severely lacking in the I’m GREAT program and would prove costly. Industry experts like Daniel Groves, Director of Operations for CURT, noted, “One of the frustrating parts of I’m GREAT was that with 22,700 people, many of them got lost in the process. After they got trained, if they were to get a job, we would lose track of them.” Consequently, CURT implemented strategies to fix those problems and ensure success as the CCI program progressed.

Groves encapsulated their current goals thusly, “This is what CCI is all about. We took lessons learned from I’m GREAT and applied them to a national model. Number one, you had to find a way to build a business case for who you needed to train, where they needed to be trained, when they needed to be trained, and how many needed to be trained. Second thing is that we needed to be sure we did a better job of tracking. Finally, I’m GREAT was geared towards a recovery and trying to get people on their feet after the recovery. So we’ve got to do something that starts attracting younger people. All of our empirical evidence points to the fact that if you don’t catch them pretty early, something happens and they lose interest.” Building Leadership

To move the program from a disaster recovery relief effort into a sustainable and ongoing educational program that encouraged and developed interest in the construction fields while providing essential and continuous support for the individuals who enrolled, helping to ensure success, the I’m GREAT program morphed into the Choose Construction Initiative which is designed to train and educate based on supply and demand. Mr. Groves elaborated, “For the first time ever, what we are doing is going to owners and getting project information and determining demand. By doing that we are now able to begin understanding how many of which craft, where and when workers are needed. Once we know that, we go in with the recruiting effort which is the second component of CCI. We’re able to look far enough down the road so we can go into high schools and junior highs and say, “There is an option—consider it. When they understand there is a better career there, their attitude changes.

The third thing is making sure they are trained—getting the dollars together and getting them through school, helping them get employed, and then tracking them. We want to help them move to the next level. Those are the three elements: forecasting, recruiting, training and retention.”

Of course, anytime you are trying to bring together such disparate elements of society (i. e., private industry, state and federal agencies, and local school boards) there are some impressive balancing acts that need to take place. Offering some collaborative solutions, Groves said that one of the problems in all of these efforts is that everybody has their own little silo network. What CCI is trying not to do is re-invent this wheel. “We are reaching out to bring together all of the good resources that already exist... we don’t need to create more. We need to harness them all together in a way that helps us utilize the dollars and efforts that exist,” he said.

The one thing that is new is the forecasting model, which is the only one of its kind, predicated on a successful effort in Canada. Furthermore, CCI is trying to create a consistent communication and marketing theme that everyone can use so that everyone is speaking the same language. “Whether you are talking to Dallas, New England or Washington State, it is important for everyone to be communicating the same message in the same way, but localized to make it relevant,” Groves said. Ultimately it is about solutions, based on a replication of best practices that are simple and effective using a collaborative model as a base. As the program takes hold and moves forward, the best is surely yet to come.

People in the construction trades, like the folks in the Gulf, are resilient, enduring and hopeful. Armed with the networking tools and skillsets that an organization like CURT can offer, great things can happen from the ground up. The organization understands that like politics, all community solutions are local. Construction workers represent the American spirit of “Can Do.” No..., “Will Do!” And, they give us all hope for a better tomorrow. So when this spirit can be encouraged, transferred and multiplied by groups like CURT and programs like CCI, great things will happen—just give them some time.

Michael Connors has an M.A. in literature and an extensive background in teaching. He is a Colorado native and spends his free time in the Rockies skiing and hiking.

Living The Mission In The Midst of the Rubble

Rebuilding The World Trade Center Through Leadership And Collaboration

wtc memorial tree planting

When I was younger, about six I think, I asked my mother how she remembered things like what street to turn on to get somewhere, or when family birthdays were. The concept of long term memory was somewhat lost on me then. Something she said stuck with me, although I didn’t really understand what she meant. She tried to explain by telling me that she remembered exactly where she was when JFK was shot. Every detail was ingrained in her head—what she wore, where she was, the color of the wall, everything.

Fast forward to 2001. I was a young salesperson sitting at the airport waiting for a flight early one September morning. Every detail of that morning is clear in my mind. I wore khaki pants and a company-logo’d polo shirt and brown shoes. The sunrise was beautiful over the Rockies as I watched my plane taxi in to the gate where it would pick me up for my flight to Salt Lake City. Then a stranger’s cell phone in the row of chairs across from me went off. He looked at the phone in disbelief. I asked what was wrong. He said his wife had just sent him a message about a plane crashing into the World Trade Center in New York. Then suddenly, a loud noise came from one of the sports bar across the concourse—people were packing in as fast as they could to watch the small screen over the bar, fixated on a smoking tower. desperately seeking answers. We listened to the news announcer, but little information was known about what had happened. Suddenly, a commercial airliner crossed the screen and slammed into the second tower; had I really just seen that happen?

My father was a commercial pilot at the time; was he at home? Panic erupted. Flights began to be cancelled as the FAA closed the airports. People ran down the concourse trying to get out of the airport as fast as they could; I was one of them. I remember every detail of that moment in time, from the words of my father on that frantic call, “Son, get out of the airport now,” to the image of that airliner crashing into the tower. This day will forever be etched in my mind, and it still brings tears to my eyes. Now, I understood what my mother meant.

September 11, 2001—the Pentagon, that Pennsylvania field, the World Trade Center—what images do these things conjure up in your mind? Obviously they all relate to the terrorist attacks on the United States that took place. Most of us watched in horror as events unfolded that day, and in the days after. I remember one particular moment vividly—watching President George Bush standing on a pile of rubble with a bullhorn and a message heard around the world about terrorism, “The people who brought these buildings down will hear us all very soon.”

The attacks of September 11th left families, businesses, and public agencies in ruin. One such agency was the Port Authority of New York & New Jersey. “Our very future was in doubt in the days following the attack” says Executive Director of the Port Authority Christopher Ward. “We didn’t miss a beat with our responsibilities. We made payroll for almost 7,000 employees just days after the attack, and many facilities were back up and running within 24 hours,” Ward said. However, one thing was clear—the landscape had changed, and not just in a horrific physical nature way. The very fabric of the agency and the landscape of its future had been radically altered as well.

The Port Authority of New York & New Jersey was created in 1921 to administer common harbor interests of New York and New Jersey. It was the first interstate agency created under a clause of the Constitution that allows for compacts between states with congressional consent. The Port Authorities’ first charge was to construct critical interstate crossings, including the George Washington Bridge, the Bayonne Bridge, and in 1937, the first tube of the Lincoln Tunnel.

Currently the Port Authority operates under a roughly $1.7 billion dollar annual budget, with responsibility for major infrastructure and deep water ports all across the area, including five airports, as well as a part of the subway system in the area. Now add to that list the rebuilding of downtown Manhattan after the worst terrorist attack in American history. Sound daunting? In August of 2001, the World Trade Center was leased to a private investor whose insurance and net lease income from the towers was wholly inadequate to rebuild the area. No organization had the funding—not the city of New York, not the state, not New Jersey, and certainly not the Port Authority. Leave it to collaborative leaders like Ward and his team to find a way. Between 2001 and 2006, $11 billion dollars were committed and skillfully used to rebuild. The project is expected to be completed in late 2014. That’s American resolve at its best.

How was such an incredible feat accomplished? It was collaborative leadership during tough times. “The site was fraught, no PARALYZED with so many questions. What does it mean to rebuild? What did it mean for America? Did it need to be a message? What was the message—the symbolism of what was lost, or its resurrection as a statement to terrorism? That lack of mission and clear direction was one of the biggest hurdles this project has overcome,” said Ward.

It became the job of the Port Authority to manage the overwhelming complexity of the political and cultural nuances of the project, without allowing those complexities to overwhelm elected officials and dozens of other involved parties. And, to top it off, they had to physically build over 10 million square feet of class A office space, a transit hub, and a fitting memorial to the lives lost that day.

It was difficult at first, but the solution became clear says Ward. “We had to get it built first, and let the symbolism be decided later. The complexity had the project stalled time and again. We needed a clear mission to assign a drop-dead timeline too. That mission became the completion of the memorial." Ward continued, "We had to remove the cultural and political debate from the process. And, out of a sense of mission came a sense of collaboration. People struggle without a mission.”

Decisions about what was important plagued the efforts. Constantly in the back of everyone’s mind was, “Are we supposed to send a message to terrorists? Are we supposed to prove America’s strength and resilience? Are we supposed to prove New York is the greatest city on earth?” And, then how would such a decision be made?

The original slated completion date for the memorial was 2013, but that was unacceptable to some. Not having the most sacred part of the project completed by the 10th anniversary of the attacks was simply inconceivable. Thus, a mission was born and failure was not an option. Collaboration became the tool to make all things possible. The question, "How does the memorial get done?” began to drive every decision, and it worked.

Ward said, "We literally turned the project upside down; we were going to build the roof of the house first and the floor last. But we had a mission, and that mission bred collaboration, which allowed all other agendas, political or otherwise, to fall by the wayside. Before, we had competing visions and priorities with no clear focus or mission. Now we had one—completion.”

That sense of mission has kept the project on track ever since. Even something as controversial and divisive as the building of a mosque near Ground Zero, which garnered so much attention from all sides and captivated a worldwide audience earlier this year, didn’t faze Ward and his team. Ward added, "It could have derailed it. But because the Port Authority had a mission embraced by the entire organization, we stayed focused. It wasn’t our agenda or role to get involved in that debate. We have to rebuild downtown, and we’re doing it.”

Already scraping pennies from every conceivable location with the worst recession in history in full swing, Ward admits there were concerns of how to rebuild the 10 million square feet of space. He wondered how the project would stay on course. Again, that sense of mission took over and prompted the negotiation of a whole new real estate deal. “That was almost harder than establishing the mission to begin with,” says Ward. “There were strains put on every aspect of the collaborative partnerships we had developed, but we have a strong history of cradle to grave leadership here at the Port Authority and that carried us through.” That engine of collaborative leadership, even through the toughest of times, has become a hallmark of the agency. It is one that will carry this project through to completion, and will serve as the foundation of other monumental projects going forward.

No, the completion of the World Trade Center is not the end of the road for the Port Authority—whose mission is simple, and collaborative, Keep the region moving forward.

So what’s next? Ward states, “Enormous challenges remain outside of the World Trade Center Project for the Port Authority. Roads, bridges, tunnels, and airports, just to name a few. We need to build a new airport, and we need to do it while keeping the five others up and running. Oh, and we have to do it on the same site as one of the busiest commercial airports in the world, during normal operations. That’s not going to happen without collaborative leadership.”

Ward went on to say, “The lessons we’ve learned from the World Trade Center project will be keenly important as we move ahead. Working closely with the FAA, Federal Department of Transportation, private sector partners and others on the airport projects like La Guardia, will be critical to the success of those projects. Finding the mission, and using it to lead collaboratively will continue to make what we do a success.”

“In New York,” says Ward, “and really on a national scale, we have a crisis of leadership and funding for infrastructure. We’ve taken this for granted for a long time. That cycle of cynicism has to be addressed if we are going to move forward as a local community, state, or as a nation.”

According to the publisher of this magazine, my friend Gayle Dendinger, “Collaboration and collaborative leadership are the capital of the future.” I am one of the converted faithful to that idea, practicing it every day in my own business and community involvement. The really astounding thing is that it never ceases to amaze me how diverse collaboration can be in practice when “the rubber needs to be put to the road.”

The success of one of the most important public projects in American history has been a proving ground for this concept, right in downtown Manhattan. Ward and his team have overcome unfathomable odds to find a path forward, and stay the course through some of the most divisive cultural and political roadblocks ever faced. It’s up to the rest of us to use that knowledge in our own communities and find a way to keep moving forward. What’s your mission?

Robert Edson is the Vice President of Sales for MissionMode Solutions (www.MissionMode.com) and a self-described "Serial Collaborator". He leads a dedicated team of experts providing innovative, cutting edge software solutions for the corporate communications, business continuity and incident management needs for Intel, Federal Express, Alaska Airlines, and GAP among others. He also serves proudly as a board member and contributor for ICOSA and for REAL Colorado Soccer. His passion for the safety and resiliency of our communities and his corporate partners is surpassed only by the love for his wife and two children here in Colorado. He can be found at http://www.linkedin.com/pub/robert-edson or [email protected].

Corporate Stability

By: Maria Luna Issue: Collaborative Leadership Section: Business

Creating Scenius Is Key

Today’s new leaders are struggling to get through these grueling economic times. It often compels them to find new ways to manage. Strategies have shifted to focus on new priorities. Ignoring and/or covering up dangerous leadership practices have not worked and are rooted in some of the biggest business failures in recent history.

To some degree, “scenius” is an important catalyst in the development of a stable global economy. For this article, “scenius” is collaboration between passionate people. In general “scenius” is simply bringing together people to create a genius idea. To create long-term stability, leaders must recognize that “scenius” is imperative, as it supports an underlying frame of mind focused on an organization's most valuable resource—its people—and not just transaction quantity.

There is a new generation of leaders developing during this financial crisis that are focused on “scenius” in their management style. One such leader is Benedetta Piantella Simeonidis, co-founder of GROUND Lab. GROUND Lab is a Brooklyn-based firm specializing in software-hardware development, prototyping, specialty fabrication and interaction design. Because most of the GROUND Lab client base consists of universities, research groups, NGOs, and government agencies, they have experienced significant client budget cuts. With funding limitations and their clients carefully reviewing development investments, now more than ever, GROUND Lab must lead the company with a positive, realistic, and sustainable vision and plan. Ground Lab Building ideal teams means finding and developing leaders with bona fide skills, who are motivated and have potential. It is also just as important to cast aside those who are unable or unwilling to integrate with the team. There are four easy ways to enhance employee motivation including self-motivation, communication, and understanding employee needs. Most important, however, is providing clear policies and procedures for positive performance rewards. Simeonidis challenges herself to keep her team motivated and says, “Making sure that the company and the team perform at their absolute best and constantly deliver is my number one priority.”

"It's 100 percent paperless, a renewable and sustainable material and the purchase went directly towards protecting elephants in Sri Lanka. It was all I was looking for and more!"

Sustainability and environmental consciousness are additional key factors for GROUND Lab. Trying to maintain a “green” corporate footprint, the company reaches out to find new ways to get what they need. Case in point, Simeonidis recently changed her business cards from recycled paper products to a similar material made from elephant dung. “It's 100 percent paperless, a renewable and sustainable material and the purchase went directly towards protecting elephants in Sri Lanka. It was all I was looking for and more!” she said.

Author Lee Ann Runy suggests that leaders need to possess meaningful financial management skills. Because Simeonidis and her business partner have complementary skill sets, GROUND Lab is able to keep overhead costs low. “Every employee can lead and work collaboratively by providing each other with the expertise to become a sustainable business. While one is a project manager the other manages finances and administration. I honestly wasn’t expecting it to happen as soon as it did and especially not in a time of such economic crisis.” she says.

Simeonidis always wanted to start her own company and focus on projects that her “heart felt strongly about and solved real world problems.” GROUND Lab collaborated with UNICEF’s Innovation Unit at the New York headquarters in 2009 to test the idea of using a mobile, rugged, networked, battery powered device to collect accurate, high volume data from the research field rapidly and efficiently. She elaborates, “We engaged in a yearlong collaboration with multiple teams and offices at UNICEF and created three fully functioning devices that were delivered to the UNICEF Uganda Country Office for use in health clinics.”

“We engaged in a yearlong collaboration with multiple teams and offices at UNICEF and created three fully functioning devices that were delivered to the UNICEF Uganda Country Office for use in health clinics.”

These cutting-edge devices were programmed to diagnose malnutrition and other medical conditions in children and instantaneously transmit the patients’ records to a centralized database that UNICEF monitors. The GROUND Lab device also sent patient information to nearby health clinics, hospitals, and directly to the nearest doctor’s cellular phone via SMS text message.

The GROUND Lab business model was developed with the assumption of, “positively impacting community, through the creation of sustainable technology solutions to humanitarian, environmental and social challenges, worldwide.” In fact, the business participates in many nonprofit activities and collaborates actively with global nonprofit organizations that pursue the same humanitarian and social goals. Simeonidis has taken the “scenius” and implemented it to make a profit while helping the community.

One perk of co-founding a company is choosing interesting projects. Currently in the final stages of fundraising, this GROUND Lab project will use an open source GPS tracking system to track the last living lions in Kenya. The project originated from a previous collaboration by Justin Downs, co-founder of GROUND Lab, with two conservancy research groups in Kenya—the Living with Lions organization and Lion Guardians research group. While in Kenya, Downs observed the difficulties of using current technologies in the field when he decided to create a more flexible and accessible GPS-based lion tracking collar. “Because of the many inquires we have received from individuals, businesses and research institutions, we have widened the original scope of this project and are in the process of creating an open source platform that includes open software and hardware solutions that allow anyone to employ GPS tracking for any lawful application ranging from wildlife tracking to package and supply tracking.”

Obviously, the economy has taken a downturn and traditional management thinking has been reshuffled. There is a belief that this will result in upcoming leaders being more experienced in how to survive during tough times, but can also lead to a more stable future. Two factors in being a sustainable business are focusing on your employees' productivity and empowering them to create change effectively and intelligently while becoming leaders.

Arzu Studio Hope

By: Heidi A Heltzel Issue: Collaborative Leadership Section: Business

Transforming Communities Through Commerce

Bamyan Where does hope lie? It lies in a rug, and more specifically, at ARZU Studio Hope. This “for benefit” organization provides sustainable incomes to Afghani women by sourcing and selling the rugs they weave. Aptly named, “arzu” is an inspirational Dari word that means “hope.” It is also a common Afghani woman’s name. ARZU, in this case, stands for much more than its name implies. ARZU Studio Hope’s founder, Connie Duckworth, says she brings to the table “an understanding of business and a strong belief in the economic empowerment of women.” She adds, “Women are community builders, and the carpets are the vehicle for transforming lives by providing a means of financial support.”

A 501(c)(3) nonprofit organization in the United States, and an international non-governmental organization (NGO) in Afghanistan, ARZU has developed “transformational commerce” through implementation of a social experiment. ARZU employs a socially responsible economic and business model by producing a product with a purpose, which creates sustainable solutions to intractable problems – like unemployment and poverty. It is one experiment that should serve as a model not only to the nonprofits of the world, but to the for-profit community as well.

Duckworth’s background is impressive. She hails from the rough and tumble financial world in New York City. A retired Partner and Managing Director at Goldman, Sachs & Co., she was named the first female sales and trading partner in the firm’s history during her twenty-year career (1981-2001). She currently serves on several boards and is the recipient of numerous awards, including being named the 2008 Skoll Foundation honoree for Social Entrepreneurship for her work with ARZU.

It all started in 2003 when Duckworth, an active member of the US-Afghanistan Women’s Council, took a trip with the group to Afghanistan. While there, she was appalled by the poverty and standard of living. She returned to the United States with the idea that she wanted to help the women of Afghanistan earn a living wage, and she identified three primary goals, each with the intent of playing a direct role in poverty alleviation. First, create jobs as a starting point so that families could put food on the table today. Second, create an investment in the future by requiring education. And third, deliver maternal health care that would decrease the maternal death rate.

Duckworth freely admits that when she started ARZU she knew nothing about Afghanistan, rugs or international development through foreign aid. She also noted, a little tongue-in-cheek, that “ignorance is bliss,” and says that she has learned a lot on the job. Duckworth feels strongly that with regard to global poverty, pure foreign aid won’t get the job done. However, developing self-sustaining economic activity at the grassroots level is the answer, and vibrant economies drive peaceful nations.

She added that this is a big shift from the old-school thinking that NGO’s typically utilize.

Through ARZU, Duckworth has set out to prove that it is possible to self-fund 100 percent of whatever the organization does. Her experiment is working, in large part through the incorporation of basic, old fashioned techniques, specifically, applying common sense rules while utilizing creativity, collaboration, respect and incentives. Arzu-VegetablesforDye Initially thinking that the garment industry would be a good source of income, by engaging in a field that would be considered appropriate for women’s work in the Afghani culture, she began speaking with friends who knew the industry well. To her frustration, she quickly became aware of serious limitations to this effort, such as security issues and the lack of electricity; in this gender segregated society, most women would not be allowed to leave their homes to work in a factory. So, Duckworth was forced to shed her preconceived ideas and start again. She renewed her efforts with extensive research that included studying export industries, while considering roles that would be socially acceptable for women.

That is when she hit upon the carpet industry. A rich and ancestral part of Afghanistan’s history, rugs are a centuries old artisan craft that provide both beauty and function. Woven in the home, these rugs were losing their place in the world, becoming lost under the dust and rubble of more than three decades of violence due to civil war. To achieve her goals, Duckworth quickly realized that collaboration would be essential for her success.

Collaboration. That single word seems to be the catch phrase of today, even though it’s far from a new concept. Collaboration has always made the economic engines of the world churn. When asked about the role of collaboration with regard to starting up a new venture, Duckworth’s response was simple, “partner or die,” stating that collaboration and partnership have been absolutely critical for ARZU to succeed and grow. However, she is taking the concept of collaboration to a whole new level, as her efforts are inclusive of domestic and foreign governments, businesses and local communities. One of her first collaborative acts was asking Afghani locals for their help in naming the new venture, and her ongoing interaction with the locals has become primary to ARZU’s success. New ideas are constantly being vetted, and her team carefully listens to local villagers’ needs. Through this effort, she is able to keep the goals and objectives of the organization grounded and realistic, and therefore achievable.

Despite the challenges in finding trustworthy and loyal employees in a war-torn nation that is fraught with corruption, applying respect and incentives has led to a faithful employee base.

The rug operations are conducted in rural areas. While logistically more challenging, there is less corruption, and it is easier to find a positive reception and eager individuals who want to engage in a venture that will work toward rebuilding their country, rather than tearing it down.

Once the seed money from USAID was received, she began reaching out to Afghanistan’s local councils and provincial leaders to implement the business opportunity. Duckworth requires the local leaders and heads of households to agree to a social contract that must be signed by each of the weavers. If the local leaders do not want ARZU in their community, she moves on to another village. Lack of interest, however, does not seem to be a problem. In fact, she now has a waiting list of weavers who want to become enrolled in the program. These contracts enable Duckworth to realize her goal of supporting the communities today, while building a future for tomorrow’s generations.

The social contract provides a significant economic incentive, stipulating that the women will be paid a fair wage for the rugs, plus a 50 percent bonus for the highest quality work. As a result, the women earn an average annual income of about $1,200, or a wage three times that of the average household income in Afghanistan.

The first 30 weavers were contracted in June of 2004 in a small village outside of Kabul. Currently, ARZU has approximately 700 weavers working in seven different villages. Additionally, there are 52 staff members in Afghanistan and 13 more (full-time and part-time) in various parts of the United States. In all, 95 percent of the jobs that have been created are held by women.

In an effort to invest in the future, the contract also provides a social incentive by requiring that all children under the age of 15 in the household (both girls and boys) must attend school full-time, and that the women must attend literacy classes for about two hours a day. ARZU does not have the resources to build schools, so they collaborate with the Ministry of Education, which provides certification for ARZU’s educational programs and classes.

The program has been so successful that its availability has been expanded to women and children outside of the ARZU program. One of the most rewarding outcomes, for Duckworth and the women, is when they see thumbprints on the contracts transform into signatures as the women learn to write their own names.

Despite being in a country with one of the highest maternal mortality rates in the world (UNICEF, 2009), ARZU can also count among its successes that, of more than 300 women under their care, not one has died during childbirth. This success is due in large part to their partnership with the Ministry of Health to provide community health worker training and basic midwifery training to local villagers. These trained villagers then return to their communities where they work on a family-by-family basis and provide nutrition, sanitation, antenatal and postnatal education. This program currently serves over 10,000 villagers across Bamyan Province.

In the U.S., corporate support for ARZU’s efforts has been received through grant funding, volunteers, support for primary or major distribution channels, and a large customer base through the placement of both standard and custom rug orders. The purchase of rugs provides working capital and is essential to seeding ARZU’s programs.

As ARZU continues to grow, so does its impact on the Afghani culture, society and economy. Well on its way to achieving its initial goals, ARZU is now expanding its reach to new objectives, including farming and environmental sustainability. These efforts focus a lot of attention on water conservation and reclamation. Water is not only a valuable commodity in Afghanistan, but is essential to both farming and the final processing of rugs to bring out the luster of the dyes. Even a new women’s community center and a community garden/greenhouse and sports/wellness complex have been initiated.

For all of these achievements, and more, ARZU’s successes are being noticed by nonprofit, for-profit, and U.S. government organizations. Check out www.arzustudiohope.org to learn more about their operations and how they are expanding their programs, and to get information on how to purchase a rug for your home or business. Each rug comes with its own story and provides the purchaser with the satisfaction of knowing that the purchase is contributing to poverty alleviation and is transforming entire communities through commerce.